Janet Sriwal Sonar
Operations Team Manager
Allen,TX
Summary
Goal-oriented Team Manager with experience of working with multiple Hi-Tech Global clients dedicated to meeting team performance objectives and achieving SLA targets. Offering 17 years of extensive team leading experience in the area of Customer Service, Accounts receivables and people engagement roles related to Business Process Management.
Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. excellent oral and written communication skills paired with excellent time management and leadership abilities.
Overview
18
18
years of professional experience
Work History
Team Manager
GENPACT
Delhi And Hyderabad, Delhi And Hyderabad, India
04.2000 - 12.2017
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance on monthly basis and coached and trained all new team members, increasing quality of work and employee motivation.
- Drove performance of team members by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Responsible to continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills.
- Build Customer experience excellence culture by continuously promoting problem solving attitude by building empathy and passion for the customer experience that meets or exceeds customer expectations.
- Drive the culture of Lean Six sigma and work with teams to identify improvement opportunities
- Collaborate effectively with internal and external stakeholders and internal functions, to ensure compliance with regulatory and company standards.
- Promotes and advocate business unit goals and objectives, ensuring alignment with broader claims functional goals.
Education
Bachelor of Arts - Art History
J.R.N Rajasthan Vidyapeeth University
Rajasthan, India04.2017
Skills
- Team Management
- Client relationship
- Lean certification
- Managing Operations and Efficiency
- SLA Management
- People engagement and development
Timeline
Team Manager
GENPACT
04.2000 - 12.2017
Bachelor of Arts - Art History
J.R.N Rajasthan Vidyapeeth University