Janett Aceves
Phoenix,USA
Summary
Detail-oriented and highly organized professional with over 5 years of experience in document processing, compliance auditing, and account management. Skilled in high-volume data entry, accurate policy handling, and cross-department collaboration. Recognized for maintaining precision under pressure, handling confidential information, and adapting quickly to new systems. Motivated to transition this experience into the insurance industry, with a focus on precision and process.
Overview
5
5
years of professional experience
Work History
Resident Account Specialist
Progress Residential
10.2022 - Current
- Process 100+ resident account actions monthly, including lease changes, service chargebacks, and legal notices
- Audit and correct resident records and billing discrepancies to ensure accuracy and compliance
- Coordinate with multiple departments to uphold policy procedures and resolve escalated issues
- Ensure system data integrity through regular review and quality checks
- Maintains Fair Housing Act compliance and resident confidentiality.
- Performs various other duties as needed in support of residents and company goals.
- Collaborates with central teams to drive rental collections and reduce delinquency.
- Appears in court on behalf of the company.
- Yardi/Salesforce experience
Resident Experience Coordinator
Progress Residential
06.2022 - 10.2022
- Served as main office contact in a physical field location.
- Collected resident payments in person.
- Posted notices and conducted utility/occupancy checks.
- Scheduled pool/landscaping services for internalized homes.
- Maintained shared filing systems and tracked work orders in Yardi.
- Handled HOA work orders and chargebacks.
- Audited ledgers and documentation for compliance and billing accuracy
- Served as liaison between residents, vendors, and property staff to manage account issues and data tracking
Leasing Consultant
PBBELL
11.2020 - 06.2022
- Maintained detailed applicant files, verified records, and processed leases in Yardi and CRM platforms
- Assisted with compliance audits and reporting for regional management
- Communicated updates across departments to ensure smooth move-ins, renewals, and documentation
- Set up model units and conducted prospect tours.
- Processed credit checks and lease agreements.
- Handled resident files and maintenance requests.
- CRM/RentCafe/Yardi software experience.
- Proficient in Microsoft Word and Excel.
- Strong research and multi-tasking skills.
Education
High School Diploma -
Westview High School
Avondale05-2007
Skills
- Policy & Document Auditing
- High-Volume Data Entry
- Confidential Records Management
- Insurance & Lease Compliance
- Salesforce
- Yardi
- Rent Café
- Accuracy & Quality Control
- Independent Task Management
- Cross-Team Communication
- Customer Account Support
Accomplishments
Nominated for Best Community Team and Leasing Consultant of the Year at PBBELL.
Languages
Spanish
English
Timeline
Resident Account Specialist
Progress Residential
10.2022 - Current
Resident Experience Coordinator
Progress Residential
06.2022 - 10.2022
Leasing Consultant
PBBELL
11.2020 - 06.2022
High School Diploma -
Westview High School
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