Janett Murguia

• Evaluated client financial positions and identified most appropriate banking products.
• Opened, closed, and updated accounts for customers.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Provided advice on different bank products and financial options.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Generated reports and analysis of customer data to identify trends and potential business opportunities.
• Processed customer applications and approved loans in accordance with bank policy.

• Streamlined office operations by computerizing activities, managing customer communications, scheduling and tracking records and documents.
• Maintained and prioritized to-do-list and followed up to complete tasks on-time.
• Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
• Frequently inspected production area to verify proper equipment operation.
• Coached staff on daily performance and conducted evaluations to constructively address concerns.
• Educated staff on organizational mission and goals to help employees achieve success.
• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
• Close accounts for clients that no longer wanted them. Made appointments for clients when needed.
• Educated employees and worked with them when they were trying to develop new skills. Worked with them when they started new role with the company and trained them when they were newly hired.

• Performed both opening and closing duties
• Familiar with and adhere to all corporate policies and procedures
• Custodian to ATMs: made sure that all ATMs were operable and filled with cash.
• Overseeing financial activities for personal accounts and made sure that our clients were satisfied with services they were getting.
• Assisted customers with setting up or closing accounts, and signing up for new services.
• Provided customers with appropriate literature on banking products and services.
• Answered inquiries regarding checking and savings accounts and other related products.

• Performed both opening and closing duties
• Familiar with and adhere to all corporate policies and procedures
• Helped create efficient filing system within the store to locate products with ease
• Assist in employee scheduling according to fluctuating schedules
• Performed cashier and cash-wrap duties
• Performed Payroll

GPA: 4.3