Janett Nava
Hesperia
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Consistently achieves goals through collaborative efforts and adaptability to changing demands.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Desert Dental Group
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines. Laid out potential payment plans for patients.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Cashier
Target
07.2022 - 07.2025
- Handle cash, credit, or check transactions with customers.
- Scanned goods and collected payments.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes. Stocked shelves, filling the frozen foods bins, and helping maintain the cleanliness and presentation of the store.
- Assisted customers with returns, refunds and resolving transaction issues.
Dental Assistant/treatment coordinator
Risas Dental and Braces
07.2019 - 07.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Explained treatment procedures and instructed patients on home care guidelines.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Processed medical insurance claims and payments.
Education
Associate’s Degree - Business Administration
Chandler-Gilbert Community College
Chandler, AZ07.2022
HS Diploma - undefined
Hesperia High School
05.2019
Skills
- Reliable and consistent
- Exceptional multitasking and organizational skills
- Excellent communication and customer service skills
- Adaptability and leadership skills
- Problem-solving
- Time management
- Budgeting and finance
Certification
- First Aid/CPR Certified
LANGUAGES
English and Spanish
Timeline
Cashier
Target
07.2022 - 07.2025
Assistant Manager
Desert Dental Group
03.2022 - Current
Dental Assistant/treatment coordinator
Risas Dental and Braces
07.2019 - 07.2021
HS Diploma - undefined
Hesperia High School
Associate’s Degree - Business Administration
Chandler-Gilbert Community College
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