Janett Reyes
North Highlands,United States
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and risk reduction. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
11
11
years of professional experience
Work History
Claims & Preferred Customer Experience Supervisor
GLS
07.2022 - Current
- Streamlined operations for the top 10% revenue earning accounts with increased efficiency through regular process reviews and implementing necessary changes.
- Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Enhanced risk identification processes for early detection and mitigation of potential threats.
Partner Relations Supervisor
GoodLeap
12.2020 - 07.2022
- Conducted moderately complex examinations and special audits to determine compliance of companies partners and meet audit objectives.
- Streamlined internal audit processes for improved efficiency and accuracy in detecting potential compliance issues.
- Improved companies risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Exception Supervisor
GSO/GLS
05.2013 - 07.2019
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
No Degree - Business Administration
Sierra College
Rocklin, CA06.2025
High School Diploma -
Whitney High School
Rocklin, CA06.2009
Skills
- Data Analytics
- Business Development
- Staff Management
- Contract Management
- Process Monitoring and Improvement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Bernice Diaz , Former Colleague
916-778-9039
Gabriella Saenz , Former Colleague
209-331-9677
Maixee Vang, Former Manager
916-793-9983
Timeline
Claims & Preferred Customer Experience Supervisor
GLS
07.2022 - Current
Partner Relations Supervisor
GoodLeap
12.2020 - 07.2022
Exception Supervisor
GSO/GLS
05.2013 - 07.2019
No Degree - Business Administration
Sierra College
High School Diploma -
Whitney High School
Similar Profiles
George SubtiricaGeorge Subtirica
Driver at GLSDriver at GLS
Zubayr AdanZubayr Adan
Operations Management Assistant at GLSOperations Management Assistant at GLS
Cornelius PowersCornelius Powers
Driver at GLSDriver at GLS