JANETT RODRIGUEZ
Santa Ana,CA
Overview
22
22
years of professional experience
Work History
Receptionist & Tax Assistant
El Bloquecito Income Tax
03.2024 - Current
- Greet and assist clients during tax season in a bilingual environment.
- Professional Phone Etiquette
- Mail Handling & Delivery
- Filing, Copying, Faxing
- Answer multi-line phones and schedule appointments.
- Organize client documentation and assist with tax preparation.
- Perform administrative tasks including filing, faxing, and copying.
- Data Entry & Records Management
- Administrative & Safety Program Support
- Maintain confidentiality and ensure accuracy in all client records.
Receptionist / Safety & Administrative Assistant
Southland Industries
10.2007 - 06.2023
- Bilingual communication
- Multi-line phone handling
- Office equipment operations
- Organization skills
- Oversaw front desk operations, managing high-volume phone traffic and visitor check-ins.
- Supported onboarding processes, timecard processing, and employee record maintenance.
- Administered company-wide safety training sessions, tracked employee certifications, and ensured OSHA compliance.
- Maintained safety documentation and updated training materials in coordination with supervisors.
- Scheduled and documented safety meetings, distributed PPE, and coordinated emergency drills.
- Supported corporate workers' compensation program: documented incidents, tracked claims, communicated with insurance providers, and ensured proper reporting and follow-up.
- Collaborated with safety managers to develop injury prevention programs and return-to-work plans.
- Reconciled vendor invoices and provided end-to-end administrative support to the safety and HR departments.
- Acted as a liaison between field teams and office staff to ensure smooth communication of safety protocols.
Receptionist
Benthlale, Nicholas & McKibbin - Law Office
07.2006 - 03.2007
- Handled high-volume phone calls and provided administrative support to legal secretaries.
- Prepared legal documents, filed case materials, and maintained client databases using Legal Solutions software.
Receptionist & Tax Assistant (Seasonal)
Lupe Gomez Income Tax
01.2004 - 07.2006
- Scheduled appointments, answered calls, and gathered client information for tax preparation.
- Assisted with administrative functions including document copying, filing, and data entry.
Administrative Assistant & Mortgage Banker
GMAC Mortgage Corp
05.2005 - 03.2006
- Generated reports and financial charts using Excel based on managerial inputs.
- Managed sensitive documents, maintained client records, and supported team operations.
Receptionist
First Team Real Estate
09.2004 - 05.2005
- Answered incoming calls and gathered client information for real estate agents.
- Maintained agent schedules, updated contact databases, and organized listing files.
Education
High School Diploma -
Canyon High School
Anaheim Hills, CA06.2004
Skills
- Bilingual: English / Spanish
- Proficient in Microsoft Office Suite
- Excellent Customer Service & Interpersonal Skills
- Appointment scheduling
- Document organization
- Client record maintenance
- Tax preparation assistance
- Safety training administration
- OSHA compliance management
- Data entry accuracy
- Customer service
- Time management
- Confidentiality maintenance
- Team collaboration
- Scheduling
- Bookkeeping
- Office supply inventory control
- Travel arrangements
- File management
Languages
Spanish
Native or Bilingual
Timeline
Receptionist & Tax Assistant
El Bloquecito Income Tax
03.2024 - Current
Receptionist / Safety & Administrative Assistant
Southland Industries
10.2007 - 06.2023
Receptionist
Benthlale, Nicholas & McKibbin - Law Office
07.2006 - 03.2007
Administrative Assistant & Mortgage Banker
GMAC Mortgage Corp
05.2005 - 03.2006
Receptionist
First Team Real Estate
09.2004 - 05.2005
Receptionist & Tax Assistant (Seasonal)
Lupe Gomez Income Tax
01.2004 - 07.2006
High School Diploma -
Canyon High School
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