Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Janetta Davis

Atlantic City,NJ

Summary

Personable Customer Service Representative offering over 20+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

20
20
years of professional experience

Work History

Customer Success Representative

Flash Parking
Remote, NJ
04.2022 - Current
  • Serve as the frontline for customer inquiries across multiple channels simultaneously (email, phone, live chat).
  • Work through creative solutions to effectively answer customer questions, provide guidance, and resolve issues.
  • Help with customer retention, and contribute recommendations for improving products and processes.
  • Recorded actions taken,and issues resolved to effectively manage customer accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Processed customer adjustments to maintain financial accounts.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Customer Success Representative

Live Message America
Remote, NJ
05.2017 - 09.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Sought ways to improve processes and services provided.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained new personnel regarding company operations, policies and services.

Office Manager

Bryce's One Stop Auto
Toms River, NJ
05.2012 - 08.2017
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Interpreted management directives to define and document administrative staff processes.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Education

High School Diploma -

Lakewood High School
Lakewood, NJ

Skills

  • Exceptional communication skills
  • MS Windows proficient
  • Strong client relations
  • Training development aptitude
  • Excellent customer service skills
  • Strong multi-tasking skills
  • Extremely organized
  • Complaint resolution
  • Technical Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Success Representative

Flash Parking
04.2022 - Current

Customer Success Representative

Live Message America
05.2017 - 09.2021

Office Manager

Bryce's One Stop Auto
05.2012 - 08.2017

High School Diploma -

Lakewood High School

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Janetta Davis