Janetta Davis
Lakeland,FL
Summary
Licensed Claims Adjuster experienced in reviewing, handling and issuing payments for property, auto, large loss, commercial and catastrophe claims. damage appraisals, determining coverage and paying claims. I specialize in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with an emphasis on fairness and thoroughness. Background in property and auto claims. Trustworthy, dependable. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Adjuster
State Farm
06.2022 - Current
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Interviewed relevant parties to determine claim denial or settlement.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Maximized subrogation recoveries by thoroughly reviewing accident facts and aggressively pursuing responsible parties when appropriate.
- Improved claim resolution times by efficiently managing a caseload of 80-100 bodily injury claims.
- Prevented unnecessary litigation by diplomatically resolving disputes over coverage, liability, and damages through negotiation.
Bodily Injury Claims Adjuster
State Farm
06.2022 - 12.2023
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Interviewed relevant parties to determine claim denial or settlement.
- Prepared and presented complex cases to management, in-house legal team and Claims Committee.
Claims Adjuster
Geico
11.2021 - 06.2023
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Took first notice of loss and worked claims from beginning to end, assigning proper adjusters if needed
- Responsible for opening proper reserve lines needed for payment on claims
- Responsible for advising liability to all parties involved in the loss and advising coverage to policy holders when going over claim details
- Evaluated all evidence with the goal of creating positive outcomes for client's claims
- Trained other claims staff members on proper handling and evaluation of injury claims
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Accurately documented, researched and resolved customer service issues.
LIBERTY MUTUAL PROPERTY CLAIMS DESK ADJSUTER
06.2019 - 10.2021
- Make prompt contact with carrier client policyholders upon receipt of claim assignment
- Review coverage and document all communications with policyholders within carrier claim system
- Claim investigation, coverage determination, damage assessment and claim settlement
- Reviews reports and estimates for client specific accuracy within 5 business days of receipt and respond accordingly
- Answers questions regarding coverage and provides guidance to Independent Field Adjusters on claims handling
- Oversees claims to completion-Cradle to Grave
- Draft reports and prepare requests for authority
- Answers and directs overflow phones calls when necessary.
USAA PROPERTY DESK ADJUSTER
- 03.2021
- Inspect property and physical damage
- Analyze complex information from different sources
- Examine claim liability
- Prepare and process claim reports
- Consult with specialists (e.g., physicians, engineers) Calculate benefits and payments
- Negotiate settlements with claimants.
Concierge Adjuster
Frontline Insurance
10.2017 - 04.2019
- Consistently provided excellent customer service to policy holders after suffering a loss by working closing with all internal departments to determine and apply appropriate coverage
- Collaborated with SIU and Subrogation departments to identify potential fraud and subrogation opportunities
- Documented all aspects of claims, determined repair cost, replacement cost versus actual cash value, utilized replacement sources, completed proper reserving and issued payment transactions
- Provided verbal and written reports and explanations on claims, process and status reports to members, claimants, agents, and other interested parties.
Education
High School Diploma -
Winter Haven high school
Winter Haven, FL05.2004
Skills
- Excellent communication and interpersonal skills
- Proficient in Xactimate and Xactanalysis
- Licensed in Florida
- NFIP Certified
- GUIDEWIRE
- CLAIM CENTER
- BILLING CENTER
- POLICY CENTER
- AS 400
- GHOSTBUSTERS
- XACTANALYSIS
- XACT SOFTWARE
- EXCLAIM
- ONE NOTE
- SKYPE BUSINESS
- WAT
- MS TEAMS
- LOGSHEET
- NAVIGATOR
Certification
Licensed Florida claims adjuster (620-All lines)
Timeline
Bodily Injury Claims Adjuster
State Farm
06.2022 - Current
Bodily Injury Claims Adjuster
State Farm
06.2022 - 12.2023
Claims Adjuster
Geico
11.2021 - 06.2023
LIBERTY MUTUAL PROPERTY CLAIMS DESK ADJSUTER
06.2019 - 10.2021
Concierge Adjuster
Frontline Insurance
10.2017 - 04.2019
USAA PROPERTY DESK ADJUSTER
- 03.2021
High School Diploma -
Winter Haven high school