Janetta Guinn

Manage Binder Requests and Workflow: Successfully processed and managed over 100 binder requests per month through workflow system, ensuring 100% compliance with documented processes and reducing processing time by 15%, resulting in improved operational efficiency and timely delivery of policies.

Conduct Research and Information Gathering: Perform thorough research to identify any missing or additional information required to complete the binding process, proactively communicating with stakeholders to ensure all necessary data is obtained and processed efficiently.

Data Entry and Documentation Management: Accurately input and manage binder information within designated systems, ensuring all policy documents are complete and compliant with underwriting guidelines, contributing to streamlined operations and reduced processing errors.

Collaborate with Stakeholders: Maintain clear and effective communication via email with internal and external stakeholders, including the Underwriting team, retail agents, and carriers, ensuring smooth coordination and resolution of any issues during the binding process.

Onboarding and setting up new employees: Facilitate the comprehensive onboarding process for new hires, ensuring seamless integration into organizational systems, and adherence to company protocols.

Process invoices and send them to accounts payable for payment. Manage the accurate processing of invoices, coordinating with Accounts Payable to ensure timely payment and adherence to financial procedures.

Administer fleet and safety programs: Oversee fleet management and safety initiatives, ensuring compliance with regulatory requirements and optimizing operational efficiency.

Update customer accounts: Managed and updated over 1,000 customer accounts with 97% data accuracy, ensuring seamless operations and contributing to a 30% reduction in account discrepancies.

Administer Benefits Enrollment Processes: Managed the full lifecycle of benefits enrollment for a diverse employee base, ensuring accurate and timely processing of health, retirement, and insurance plans in compliance with company policies and regulatory standards.

Provide Employee Support and Guidance: Advised employees on available benefit options, including health plans, 401(k) contributions, and life insurance, delivering tailored recommendations and ensuring a 95% satisfaction rate during the annual enrollment period.

Collaborate with HR and Vendors: Partnered with HR teams and external benefits providers to ensure seamless implementation of benefits programs, resolving discrepancies, and addressing complex employee inquiries within 24-48 hours.

Maintain Compliance and Reporting: Ensured compliance with federal and state benefits regulations (e.g., ACA, COBRA), producing detailed reports and audits to maintain data integrity, reduce errors, and mitigate risk for the organization.