Janetta Jones
Tallahassee
Summary
To obtain a full time professional-level position, which will enable me to use my strong organizational skills, educational background, and outgoing personality.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Red Lobster
01.2024 - Current
- Ensure compliance with food safety regulations
- Supervise food prep and cooking
- Maintain Kitchen Inventory
- Keep weekly and monthly costs reports
- Train new cooks on kitchen protocol.
- Manage food and non-alcoholic beverage inventory
- Schedule kitchen staff and cooks
Customer Service Representative
Publix Super Market
01.2019 - 01.2022
- Detail oriented maintaining a strong products knowledge and service to better assist customers with concerns, questions and general education.
- Hands on fast learner navigating quickly through departments. Ability to put the customer’s needs first, work in a team environment and learn quickly in a fast-paced environment, transitioning from (cashier) to a full-time customer service representative in less than three years.
- Improving the customer experience daily by, answering calls, taking orders, addressing inquiries, handle complaints, troubleshoot problems and providing general information with a positive attitude.
- Building customer loyalty to ensure customers’ needs are met and by asking questions and remembering details that lead to a unique and impressionable experiences.
- Excellent time management skills working well under pressure and deadlines.
- Responsible for large amounts of cash ensuring deposits are prepared in a timely manner for management.
Correctional Officer
Management Training Corporation (MTC)
01.2018 - 01.2019
- Supervise and direct inmate activities in assigned areas of the facility/institution.
- Assure assigned areas are clean, safe, and secure.
- Monitor and operate security controls, equipment, and computers.
- Operate automobile for perimeter security and the transportation of inmates.
- Manage the daily administrative operations of the department and answer a high-volume of incoming phone calls.
- Conducts inmate counts, security rounds, and searches.
- Can appropriately conduct first aid and crisis intervention.
Manager
Five Guys Burgers and Fries
01.2010 - 01.2018
- Developed and implemented policies and procedures for provision of customer service to include needs assessments, meeting quality standards, and evaluation of customer satisfaction.
- Participated on leadership team involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Applied knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing effective distribution of goods.
- Developed processes for showing, promoting, and providing products and services.
- Processed cash withdraws, deposits, and selected internal and external account payments.
Manager Trainee
Waffle House
01.2009 - 01.2010
- Developed and implemented policies and procedures.
- Member of leadership team; involved in strategic planning, resource allocation, human resources and production methods.
- Identified customer needs, resolved customer issues and promoted products and services.
- Processed claims and returns, organized merchandise/supplies, answered multi-line phones and provided information on products and services.
- Managed human resources.
- Ensured accurate daily revenues were recorded.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
Education
Certificate of Completion - FL Correctional Basic Recruit Training Program
Chipola College
Marianna, FL06.2018
Florida State Officer Certification Exam
06.2018
Bachelor of Science - Criminal Justice
Florida Agricultural & Mechanical University
Tallahassee, FL01.2013
Associates of Arts - Criminal Justice
Keiser University
Tallahassee, FL01.2012
Skills
- EXCEL
- MICROSOFT OFFICE
- MS OFFICE
- POWERPOINT
- WORD
Timeline
Restaurant Manager
Red Lobster
01.2024 - Current
Customer Service Representative
Publix Super Market
01.2019 - 01.2022
Correctional Officer
Management Training Corporation (MTC)
01.2018 - 01.2019
Manager
Five Guys Burgers and Fries
01.2010 - 01.2018
Manager Trainee
Waffle House
01.2009 - 01.2010
Florida State Officer Certification Exam
Bachelor of Science - Criminal Justice
Florida Agricultural & Mechanical University
Associates of Arts - Criminal Justice
Keiser University
Certificate of Completion - FL Correctional Basic Recruit Training Program
Chipola College
RELEVANT EXPERIENCE
- Published Author
- Jones, Janetta, Solid Truths and Testimonials (Amazon), 2021