Janetta Leonardo
Charlestown,IN
Summary
With over 40 years of administrative office experience, honed skills as a secretary to the Board of Trustees, scheduler, and quality control specialist. Throughout career, consistently demonstrated reliability and a comprehensive understanding of all aspects involved in running an office. From writing quotes to meticulous filing and efficient file building, possess a wide range of expertise that would undoubtedly benefit any team joined.
Overview
37
37
years of professional experience
Work History
Quality Assurace 2
Global Payments
05.2014 - 09.2024
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Improved product quality by implementing rigorous testing processes and protocols.
- Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
Customer Service Representative
AT&T
03.1998 - 08.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Aasiztant Sales Coordinator
BGM Equipment Co
02.1988 - 03.1998
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Education
Associate Of Applied Business - Business Management
Miami Jacob's Career College
Dayton, OH05.1987
Skills
- Lean methodology
- Software testing
- Visual inspections
- Experience in product evaluation
- Precise
- Leadership proficiency
- Statistical process control
- Experience in product analysis
- Quality improvements implementation
- Project Management
- Quality control tests
- Training and Development
- Performance monitoring
- Problem-solving abilities
- Multitasking
- Reliability
- Team Leadership
- Quality Control Management
- Team building
- Documentation Control
- Conflict Resolution
- Time management abilities
- Adaptability
- Quality Assurance
- Communication Skills
- Write reports
- Quality assurance experience
Accomplishments
I have won a customer service award once with AT&T and have won two separate Awards with Global Payments for customer service
Timeline
Quality Assurace 2
Global Payments
05.2014 - 09.2024
Customer Service Representative
AT&T
03.1998 - 08.2013
Aasiztant Sales Coordinator
BGM Equipment Co
02.1988 - 03.1998
Associate Of Applied Business - Business Management
Miami Jacob's Career College