Janette Akins
Currently Unemployed
Tucson,AZ
Summary
I bring a wide variety of skills to the table, and I want to grow and learn where I truly feel valued and supported. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Customer Service Rep 1
GEICO CALL CENTER
05.2023 - 11.2023
- Arizona License for Insurance, Detailed Customer Service, Accounts Payable, Multi-line Phones, Written Verbal Correspondence, Product Education and Counseling, Professional Development, Setting and Executing Goals
- Promptly responded to inquiries and requests from prospective customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided primary customer support to internal and external customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Sought ways to improve processes and services provided.
- Developed and maintained courteous and effective working relationships.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Intervention First Grade/Volunteer Coordinator, Classroom Para, SpEd Para
MESQUITE ELEMENTARY SCHOOL
01.2015 - 05.2023
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Implemented innovative incentive programs to motivate volunteers, increasing overall participation levels.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Coordinated and implemented special events for volunteer service appreciation.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Negotiated agreements with external vendors for necessary supplies or services at discounted rates, reducing overall expenses related to volunteer programs without sacrificing quality levels.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated leadership skills in managing projects from concept to completion.
Personal Banker
COMMERCE BANK OF ARIZONA
01.2013 - 01.2014
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Optimized portfolio growth by identifying potential investment opportunities for high-net-worth clients based on market trends analysis.
- Responded to customer inquiries regarding new accounts and account services.
- Reconciled customer accounts and balanced daily transactions.
- Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Presented new and additional products and services to existing customers.
- Cross-sold bank products and services to meet customer needs and provide options.
- Explained account terms and conditions to customers.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Promoted financial products by maintaining excellent service offering knowledge.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Greeted customers and delivered information about new account processes.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
Senior Teller
NATIONAL BANK OF ARIZONA
01.2011 - 01.2013
- Maintained friendly and professional customer interactions.
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
- Managed overdraft reports and performed audits.
- Educated customers on online banking and mobile banking applications.
- Investigated and promptly resolved issues with patron accounts.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified potential needs through observation, questioning, and listening.
- Generated monthly reports on customer activity and customer feedback.
- Collaborated with management to develop strategies for improving overall branch performance and customer retention rates.
- Mentored newly hired team members on appropriate responses to patron questions.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Answered phone and email inquiries on banking products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Introduced customers to other bank team members to help meet financial needs.
- Handled various accounting transactions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
Teller II
ALLIANCE BANK OF ARIZONA
01.2007 - 01.2010
- Established rapport with new clients to increase satisfaction and loyalty.
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Assisted customers with banking needs and inquiries.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Educated customers on use of banking website and mobile apps.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Processed applications for new accounts.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Executive Assistant
AUTOMALL RESALE AND FINANCE
01.2005 - 01.2007
- Screened personal and business calls and directed to appropriate party.
- Created and managed office systems to efficiently deal with documentation.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
- Facilitated training and onboarding for incoming office staff.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Handled confidential and sensitive information with discretion and tact.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered high volume of phone calls and email inquiries.
- Led staff and vendors in providing high level of service for owner and guests.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
High School Diploma -
Round Valley High School
Springerville, AZ05.2003
Skills
Microsoft Office Suite
Customer Education
Sales expertise
Written Communication
Work Prioritization
MS Office
Document and Records Management
Client Relations
Account Management
Microsoft Outlook
Process Optimization
Call Documentation
Money handling abilities
Effective Communication
Computer Skills
Teamwork and Collaboration
Business Development
Professional References
- CORRIE BACA, Advance Math, Rincon Vista Middle School, 520-481-1089
- CHRISTOPHER WITTOESCH, Principal, Senita Valley Elementary, 480-246-0827
- BILLIE BUNTIN, Second Grade Teacher, Senita Valley Elementary, 520-241-7047
- FAITH ALVA, Student Achievement Teacher, Senita Valley Elementary, 520-405-3000
- ELBA HERD, 3rd Grade Teacher, Mesquite Elementary, 520-440-3705
Personal Property Rentals
Property Management, 01/01/14, Present, Write/ Execute Lease Agreements, Project Management, Bookkeeping, Tenant Correspondence
Volunteer Experience
- MESQUITE ELEMENTARY PTSA, Treasurer/ VP, 01/01/16, 01/01/19, Quicken, Event Planning, Fundraising, Parent Student Advocacy, Audits, AP/AR
- DESERT SKY MIDDLE SCHOOL PTO, Secretary, 01/01/21, 01/01/23, Event Planning, Fundraising, Parent Student Advocacy, Running Meetings
References
- MAUREEN BARNETT, Teacher 3rd/4th, Adventure School, 520-404-8902
- HILDA SLANINA, Human Resource Manager, BBSI, 520-603-3289
- ROBIN KERNS, 1st Grade Teacher, Mesquite Elementary, 772-475-1173
- SEANNA CORMIER, Loan Officer, Guild Mortgage, 520-820-0560
- ALYSON STEIN, Home Business Owner, 520-981-7122
- JANA MONTEZ, Nurse Practitioner, Diamond Children's, 520-404-1010
Timeline
Customer Service Rep 1
GEICO CALL CENTER
05.2023 - 11.2023
Intervention First Grade/Volunteer Coordinator, Classroom Para, SpEd Para
MESQUITE ELEMENTARY SCHOOL
01.2015 - 05.2023
Personal Banker
COMMERCE BANK OF ARIZONA
01.2013 - 01.2014
Senior Teller
NATIONAL BANK OF ARIZONA
01.2011 - 01.2013
Teller II
ALLIANCE BANK OF ARIZONA
01.2007 - 01.2010
Executive Assistant
AUTOMALL RESALE AND FINANCE
01.2005 - 01.2007
High School Diploma -
Round Valley High School