Janette Avalos
Summary
Results-driven professional with a proven history of delivering high-quality work. Skilled in managing extensive communication, consistently exceeding service objectives, and maintaining 100% accuracy in data management. Expertise in strategic planning and problem-solving enhances customer satisfaction and operational efficiency. Aiming to leverage proficiency in a challenging role to contribute to organizational success and professional growth.
Overview
7
7
years of professional experience
Work History
Data Entry/Customer Service Representative
Carenet Health
06.2021 - Current
- Maximized customer satisfaction through proficient management of high volumes of inbound and outbound communications, skillfully addressing customer needs in healthcare-related matters, while maintaining strict compliance with HIPAA regulations.
- Conducted general administrative tasks, including filing, scanning, and document oversight.
- Maintained 100% accuracy in data entry from various sources into system databases and client portals, ensuring timely project completion.
- Contacted members to coordinate healthcare appointments, provide details on benefits, and insurance coverage.
- Formatted and structured in-depth reports, performed backup operations efficiently to safeguard against data loss, and promptly addressed information requests.
- Identified and corrected data deficiencies and errors proactively, ensuring the highest level of output accuracy.
Medical Data Entry Clerk
New Beginning Home Care Inc.
02.2019 - 05.2021
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Streamlined administrative operations by greeting visitors, managing patient records, and coordinating with third parties to resolve outstanding questions, while maintaining confidentiality per HIPAA guidelines.
- Verified and categorized patient health information for billing, insurance, and reporting, ensuring accuracy and completeness.
- Optimized data entry processes using appropriate data solutions, techniques, and procedures.
Pre-adjudicated, processed, and digitalized healthcare claim forms, achieving high accuracy, and consistently meeting typing proficiency standards. - Conducted routine data audits to ensure data integrity, addressing duplicate entries, missing data, and inconsistencies proactively.
- Identify any missing or incomplete information on patient forms before submitting them for processing.
Education
Medical Assistant -
Southern Careers Institute
TX03-2009
High School Diploma -
United South High School
Laredo, TX05-2004
Skills
- CRM software proficiency
- Microsoft Office Suite
- HIPAA compliance
- Customer relationship management
- Data entry accuracy
- Document oversight
- Attention to detail
Timeline
Data Entry/Customer Service Representative
Carenet Health
06.2021 - Current
Medical Data Entry Clerk
New Beginning Home Care Inc.
02.2019 - 05.2021
Medical Assistant -
Southern Careers Institute
High School Diploma -
United South High School
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