Janette Aycock
Smithville,MS
Summary
Organized and enthusiastic Corporate CSR and Billing with 15 years of experience in healthcare including the hospital with patient care. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Am knowledgeable and dedicated with extensive experience in the medical field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients and clinics. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Am an organized and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet business goals. Am seeking to maintain a full-time position remotely that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Corporate CSR and Billing
A&A Home Health Equipment
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Coordinated with other departments to ensure seamless order fulfillment process for customers'' purchases.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
- Continuously updated knowledge of industry regulations and compliance requirements, ensuring adherence to all applicable standards.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
- Located errors and promptly refiled rejected claims.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Collected payments and applied to patient accounts.
- Precisely evaluated and verified benefits and eligibility.
- Filed and updated patient information and medical records.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
Owner of an Online Boutique
143 And All That
12.2021 - 04.2023
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Submitted orders for new inventory.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed strong relationships with suppliers, negotiating favorable terms and securing high-quality products at competitive prices.
- Managed inventory for a seamless shopping experience, ensuring accurate stock levels and timely order fulfillment.
- Increased online sales by implementing effective marketing strategies and optimizing website design.
- Built a loyal customer base by offering exclusive promotions, incentives, and loyalty programs.
- Grew social media following through consistent posting of engaging content, resulting in increased brand visibility and customer engagement.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
Medical Receptionist
Rotech Healthcare
12.2020 - 11.2021
- Processed insurance benefits and authorization in order to set up patients on their recommended PAP therapy, Oxygen and other durable medical equipment
- Updated RX's in regards to patient's updated equipment and settings
- Processed and prepared equipment for setup appointments
- Complied with insurance benefits and Medicare Guidelines
- Balanced inventory in regards to equipment
- Effectively maintaining information about all customers and patients
- Providing customer service for all patient fittings
- Ensuring all necessary documentation is obtained, tracking and maintaining DME products
- Scheduled and confirmed patient appointment the day before scheduled
- Checked patients in and out and collected payments
- Reviewed, entered, obtained prior authorizations and patient's history before scheduling appointments
- Implemented care and efficiency improvements to support and enhance office operations
- Documented information regarding installations, repairs, and inventory check
- Created routes for drivers each day.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Phlebotomist Float (8 Week Contract)
AeroTek LabCorp
08.2020 - 10.2020
- Draw and label blood samples, including venipuncture and finger stick, from arterial, capillary, and venous locations
- Follow policies, SOPs (standard operating procedure), regulatory guidelines, safety and cGMP requirements
- Maintain clean and healthy work environment
- Maintains a clean and orderly work area
- Monitor storage and inventory of supplies
- Have general computer knowledge and data entry
- Greet, and communicate with patients to make sure they are calm and comfortable
- Work by myself
- Data entry.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Packaged and shipped specimens to central lab daily.
- Reviewed patient records for accuracy and completeness.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
CNA/Obs Tech/Unit Coordinator
North Mississippi Medical Center
07.2011 - 10.2020
- Vital signs of the patients like blood pressure, pulse rate, blood sugar, weight
- Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
- Insert and remove foley catheters
- Draw and label blood samples, including venipuncture and finger stick, from arterial, capillary, and venous locations
- Collect and label urine samples
- Greet, and communicate with patients to make sure they are calm and comfortable
- Train new techs in phlebotomy
- Answering patient call lights
- Data entry
- Admitting and discharging patients
- Transferring calls to appropriate personal.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Provided skilled post-operative care to patients, closely monitoring their recovery progress and reporting any changes to nursing staff promptly.
- Educated family members on best practices for home care, empowering them to support the ongoing health of their loved ones.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment.
- Streamlined communication between patients and healthcare providers by serving as an attentive liaison during shift handovers and interdisciplinary meetings.
- Promoted physical therapy goals through guided exercise routines with patients experiencing mobility challenges or recovering from surgery.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
- Facilitated safe transportation within the facility using wheelchairs or gurneys when necessary for appointments or treatments.
- Served as a mentor to new staff members, providing guidance and support during their onboarding process.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
PTCB Certified - 30126907 - Pharmacy Tech
Itawamba Community College
Tupelo12.2019
Medical Transcription - Medical Transcription
Career Step
Online05.2014
Skills
- Written Communication
- Complaint Handling
- Conflict Resolution
- Positive Attitude
- Training and Development
- Technical Proficiency
- Data Entry Accuracy
- Commercial Insurance Billing
- Anatomy and Physiology
- Medical Billing Procedures
- Medicare and Medicaid Billing
- Medical Terminology
- HCPCS Level II Familiarity
- Diagnostic Coding
- Electronic Health Records
- HIPAA Compliance
- Denial Management
- CPT Coding Knowledge
- Procedural Coding
- Insurance Verification
- Patient Account Management
- Appeals Processing
- ICD-10 Proficiency
- Insurance Coding (ICD-9 and CPT)
- Treatment Documentation
- Compliance Verification
- Transcription
- Demographics Information
- Protected Health Information
- Medical Histories and Vital Statistics
- Invoice Processing
- Medical Administrative Specialist (CMAS)
- Paperwork Processing
References
References available upon request
Timeline
Corporate CSR and Billing
A&A Home Health Equipment
04.2023 - Current
Owner of an Online Boutique
143 And All That
12.2021 - 04.2023
Medical Receptionist
Rotech Healthcare
12.2020 - 11.2021
Phlebotomist Float (8 Week Contract)
AeroTek LabCorp
08.2020 - 10.2020
CNA/Obs Tech/Unit Coordinator
North Mississippi Medical Center
07.2011 - 10.2020
PTCB Certified - 30126907 - Pharmacy Tech
Itawamba Community College
Medical Transcription - Medical Transcription
Career Step
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