Janette Cortes

During the time that I have worked with OSI Staffing, I have been in charge of about 90 employees as well as any needs the company may have.

My job duties are, but are not limited to the following:

• Checking hours for associates
• Updating associates information in our system if needed (W-4, I-9's, phone numbers, etc...)
• Taking care of any injuries as well as doing the reports and turning them into our safety team
• Warnings / Corrective Actions
• Helping associates with sick days/vacation time

I also assist the offices whenever it is needed. In the offices, I help new applicants with the process of applying, and existing applicants with updating information or any other questions they may have.

As a warehouse customer service representative, my main priority was taking care of the customers that I had. From the moment they placed their orders, up until the delivery was made. The following were done on a daily basis:

• Email/phone communication with customers/sales
• 3PL system
• EDI
• Put together all necessary paperwork and/or labels for our warehouse team to prepare the orders
• Follow up with customers
• Set up pick up/delivery appointments with big trucking companies
• Create/print BOL's
• Send Proof of Delivery

I was also given the task of purchasing warehouse/office supplies and submitting all necessary paperwork to our accounting department for approval/billing.

During slow season, I would assist the warehouse with physical labor. It would help me understand each step of putting together customer orders; therefore allowing me to better help customers in any questions they may have as well as helping them solve any problems that may arise

Programs used daily at a proficient level include but are not limited to the following:

• Outlook
• 3PL
• Excel
• EDI (when needed)
• Customer Order Portals (TJX/Marshalls,ETC..)

Taking customers' orders and taking care of any problems such as shortages or incorrect items were just some of my priorities. As an order desk/customer service representative, I was required to do the following:

• Data entry
• Answer phone calls
• Take customers' orders
• Take care of emails
• Put together paperwork for the other departments (production, packaging, and drivers)
• Create invoices for customers
• Create credit memos
• Any other projects that may need my assistance
• Bring in new customers

Great communication skills were key in this job due to having to work with many departments(production, packaging, etc...) as well as with many customers.

As a production worker for a wholesale bakery my duties were mainly to shape various bread loaves, buns, etc..

In a very fast paced environment, I had to keep up with our lead mixer and update paperwork accordingly.

Here, my knowledge about bread was enhanced.

During this time, I was self employed with the assistance of a close friend who owns a flower shop in the flower district. My duties consisted of the following:

• Putting together bouquets/flower arrangements
• Taking payment from customers
• Counting and making sure all profits were accurate