Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Janette Flores

Macomb

Summary

Dynamic Operations Manager with a proven track record at At Home Super Decor Store, enhancing operational efficiency and employee accountability. Skilled in problem-solving and staff development, I fostered a culture of ownership that led to improved performance outcomes and customer satisfaction. Adept at implementing policies and optimizing workflows for success.

Overview

9
9
years of professional experience

Work History

Operations Manager

At Home Super Decor Store
04.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Retail Associate

Bed Bath & Beyond
05.2021 - 08.2021


  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Cleaner

Timberland
02.2024 - 05.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Assembly Line Worker

D&N Bending
07.2018 - 05.2019
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.

Manager

McDonald's
04.2016 - 07.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Romeo High School
Romeo, MI

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Staff training
  • Staff management
  • Management
  • Operations oversight
  • Policies and procedures implementation
  • Employee motivation
  • Staff development
  • Goal setting
  • Workflow optimization

Languages

Spanish
Native or Bilingual

Timeline

Cleaner

Timberland
02.2024 - 05.2024

Retail Associate

Bed Bath & Beyond
05.2021 - 08.2021

Operations Manager

At Home Super Decor Store
04.2021 - Current

Assembly Line Worker

D&N Bending
07.2018 - 05.2019

Manager

McDonald's
04.2016 - 07.2018

Romeo High School

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Janette Flores