JANETTE GARCIA
Northlake,TX
Summary
Detail-oriented banking professional with strong customer service experience and bilingual fluency in English and Spanish. Skilled in communication, problem-solving, and resolving customer inquiries efficiently. Proficient in Microsoft Office with the ability to work independently and collaboratively while maintaining positive client relationships.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist (Branch Administration)
Texas Regional Bank
01.2025 - Current
- Provided administrative and customer support within a banking center, ensuring efficient daily operations
- Assisted customers with account transactions, service requests, and issue resolution
- Delivered high-quality customer service by identifying client needs and recommending appropriate banking solutions
- Handled inbound calls and responded to inquiries regarding accounts, products, and services
- Maintained accurate records and documentation in compliance with bank policies and regulatory requirements
- Processed and reviewed account-related requests with strong attention to detail and accuracy
- Supported branch operations through clerical duties, data entry, and report preparation
- Collaborated with team members to improve workflow efficiency and enhance the customer experience
- Assisted with account onboarding by verifying documentation and customer information
- Managed confidential information with a high level of professionalism and discretion
- Provided customer service support across 30+ branches, resolving inquiries and issues efficiently to maintain high service standards
Banking Center Operations Specialist Supervisor
Texas Regional Bank
07.2022 - 12.2024
- Supervision and Coaching: Coach, review, supervise, and, when necessary, discipline assigned employees. Make recommendations regarding employment status.
- Work Scheduling: Prepare work schedules and prioritize daily duties for the team.
- Daily Operations Management: Oversee day-to-day activities of the Teller area, including balancing tellers, ordering cash, managing the cash vault, and handling deposits, withdrawals, transfers, loan payments, and check cashing.
- Audits and Compliance: Conduct quarterly audits of teller cash boxes, gift cards, and Cashier’s Checks. Monitor the banking center’s teller suspense totals to ensure compliance with Teller Disciplinary Guidelines.
- General Ledger Management: Review and approve daily general ledger entries for accuracy.
- Teller Operations: Operate the teller station as needed, ensuring accurate balancing of teller drawers.
- Customer Assistance: Assist both existing and potential customers with inquiries about products and services.
- Problem Resolution: Address and resolve complex problems presented by tellers or other staff efficiently.
- Sales and Promotion: Actively promote and cross-sell the Bank’s products and services at every opportunity.
- Customer Relations: Make a concentrated effort to solve customer issues and maintain positive relationships with all contacts, customers, and potential customers.
- Served as Assistant Manager, supporting daily banking center operations by supervising a team of 2 staff, resolving escalations, and maintaining compliance with banking regulations.
Universal Banker
Lamar National Bank
10.2021 - 07.2022
- Provided teller services while meeting Teller Performance Standards and providing quality customer service.
- Responsible for conducting all credit and debit transactions in compliance with established bank policies and procedures; maintaining proper cash on hand and preparing daily settlement of teller cash and proof transactions; and managing risk while actively practicing loss prevention.
- Provided customer service over the phone and in person to customers.
- Assisted with wire transfers, account openings, loan services and answered customer questions.
- Maintained effective communication with customers and colleagues.
- Strictly adhere to all bank policies and procedures.
- Delivered exceptional customer service, identifying financial needs, and recommending banking products while maintaining 99%+ accuracy and full regulatory compliance
Education
Certificate - Esthetician
Salon Boutique Academy
Addison, TX2017
High School Diploma -
Decatur High School
Decatur, TX05.2015
Skills
- CUSTOMER SERVICE
- BILINGUAL
- STRONG ATTENTION TO DETAIL
- LEADERSHIP
- PROFESSIONAL
- TEAMWORK
- BANKING OPERATIONS KNOWLEDGE
- COMPLIANCE
- BANK TELLER
- STRONG WORK ETHIC
- EFFECTIVE TIME MANAGMENT
- BANKING TRAINER
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Support Specialist (Branch Administration)
Texas Regional Bank
01.2025 - Current
Banking Center Operations Specialist Supervisor
Texas Regional Bank
07.2022 - 12.2024
Universal Banker
Lamar National Bank
10.2021 - 07.2022
Certificate - Esthetician
Salon Boutique Academy
High School Diploma -
Decatur High School