Janette Garland
Cleveland,GA
Summary
Dynamic cashier with proven expertise at United Cleveland, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective communication and problem resolution. Demonstrated integrity and professionalism while maintaining accurate cash drawer balances, contributing to a seamless shopping experience and fostering customer loyalty.
Overview
4
4
years of professional experience
Work History
Cashier
United Cleveland
11.2024 - 04.2025
- Process transactions accurately using cash register and point-of-sale systems.
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Maintain clean and organized checkout area to enhance shopping experience.
- Assist in stocking shelves and ensuring product availability for customers.
- Collaborate with team members to achieve store goals and improve workflow efficiency.
- Learn company policies and procedures to ensure compliance during transactions.
- Adapt quickly to new tools, technologies, and operational changes in the workplace.
- Support promotional efforts by effectively communicating sales and discounts to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Reduced processing errors by meticulously following transaction procedures.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Cashier
P&B Petroleum
07.2023 - 11.2024
- Restocked and organized merchandise in front lanes.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Adams IGA
02.2021 - 08.2022
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Increased sales of promotional items by informing customers about current offers.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Process transactions accurately using cash register and point-of-sale systems.
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Assist in stocking shelves and ensuring product availability for customers.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Towns County High School
Hiawassee, GA06-1982
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Money handling
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Cash drawer balancing
Timeline
Cashier
United Cleveland
11.2024 - 04.2025
Cashier
P&B Petroleum
07.2023 - 11.2024
Cashier
Adams IGA
02.2021 - 08.2022
High School Diploma -
Towns County High School