Janette Giglio
Brooklyn
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dollar Tree Department Store
01.2024 - 10.2025
- Supervised daily store operations, ensuring optimal staffing and customer service levels.
- Trained and mentored team members on operational procedures and sales techniques.
- Implemented inventory management strategies to enhance stock accuracy and reduce shrinkage.
- Analyzed sales trends to develop effective merchandising strategies for increased revenue.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Bike Mechanic
Motivate LLC
06.2023 - 11.2023
- Trained junior mechanics in basic bicycle repair techniques.
- Conducted routine services and safety checks in addition to cleaning, degreasing and lubricating bicycles.
- Disassembled axles to repair and replace defective parts.
- Shaped replacement parts with bench grinders.
- Adjusted speed and gear mechanisms to optimal settings.
- Ordered necessary replacement parts for bicycles based on customer needs or market demand.
- Tested newly assembled bikes for proper operation before delivering them to customers.
- Assembled new bicycles from parts in accordance with manufacturer's specifications.
- Repaired flat tires using specialized tools such as tire levers, patch kits.
- Changed out various cables and chains.
- Conducted thorough inspections of used bikes prior to resale or donation.
- Diagnosed mechanical issues through visual inspection of the bicycle.
- Spotted equipment issues in addition to ordering and installing new parts.
Sales Associate
Amazon Warehouse
01.2023 - 06.2023
- Assisted customers with product selection, sizing and styling.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Collected payments and provided accurate change.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
- Placed special orders or called other stores to find desired items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Cleaned shelves, counters and tables to maintain organized store.
Childcare Provider
Peek A Boo Learning Center
04.2018 - 01.2019
- Overseeing the safety of children in your care
- Developing an effective cleaning plan to ensure all of the interactive areas are sanitary and safe
- Creating educational and fun activities for the children
- Keeping up-to-date records of children's development, routines, and interest
- Developing and monitoring schedules to ensure that children have enough rest, physical activity, and playtime
- Preparing and serving meals
- When necessary, administering first-aid or CPR to children
- Assisting children, individually or in groups, with lesson projects and homework
- Maintaining excellent verbal and written communication with parents and guardians.
Retail Sales Associate
Bed Bath & Beyond
05.2015 - 02.2018
- Greeting customers when they walk through the door
- Building rapport through conversation and honest recommendations
- Ringing up sales and arranging for delivery or pick-up of the customer's order if needed
- Inviting customers to search the company's website for coupons and other ways to save money
- Informing customers of any extra charges if necessary
- Inviting the customer to join a loyalty program if there is one
- Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor
- Collaborating with fellow team members to keep the sales floor area clean and organized at all times.
Customer Service Representative
Walmart
03.2013 - 08.2015
- Assist customers with requests in store and on the phone
- Demonstrate knowledge of products and services to customers
- Greet customers in a friendly and polite manner
- Keep an eye on inventory levels and restock shelves as needed
- Educate customers about current promotions and advertisements
- Ring up customers at the cash register, take payments, and issue receipts
- Stamp, mark, and tag prices on merchandise
- Contribute to team's daily sales goals.
Custodian
University Hospital of Brooklyn at Long Island College Hospital
02.2012 - 01.2013
- Maintain floors in a clean state by sweeping, scrubbing, mopping, and waxing them
- Empty and clean trash receptacles and collect recycling
- Clean, sanitize, and supply bathrooms
- Clean and service custodial equipment as needed
- Perform minor repairs on furniture, buildings, and equipment
- Report any safety, sanitary, or fire hazards to the appropriate department
- Lock and unlock windows, doors, and gates
- Ensure grounds areas are clean and orderly.
Store Manager
Key Food Supermarket
03.2007 - 05.2012
- Coordinating with other managers to ensure that the store's labor needs are met
- Ensuring that all employees follow company policies regarding safety and security
- Managing inventory by reviewing sales data to make sure items are ordered in time for peak demand periods
- Training new employees on company policies and procedures to ensure a consistent experience for customers
- Creating a marketing plan to increase store traffic and revenue by offering promotions on popular products
- Scheduling employees' work hours to ensure that they have enough staff on hand during peak hours while minimizing overtime costs
- Developing employee training programs to improve performance and knowledge of new products or services
- Maintaining inventory records by monitoring the shelf life of goods to ensure they are rotated regularly
- Reviewing reports from managers on their team's performance to identify training needs or identify problems that need to be addressed.
Cashier/Customer Service
Pathmark Supermarket
03.1999 - 10.2007
- Handle cash, credit, or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Make sales referrals, cross-sell products, and introduce new ones.
Movie Theater Attendant
AMC Theatres
06.2000 - 10.2003
- Checking people's tickets as they enter the auditorium
- Showing people to their seats
- Solving any problems relating to seating arrangements, such as double bookings
- Dealing with any disturbances that may occur during the show
- Helping the audience to leave in an orderly fashion at the end of a performance and making sure all the customers have left the building.
Education
High school diploma -
Oneonta Job Corp
Oneonta, NY08.1998
Security Guard Training Certificate -
R.A.C.K Security Training
5 Penn Plaza 19th Floor New York Ny10-2025
Skills
- Custodial Experience
- Childcare
- Retail Sales
- Management
- Cash handling
- Customer service
- Food handling
- Cleaning
- Food safety
- Bike Preparation
- Conflict resolution
- Policy enforcement
Certification
Security Guard Training Certificate will be given upon request.
Timeline
Assistant Manager
Dollar Tree Department Store
01.2024 - 10.2025
Bike Mechanic
Motivate LLC
06.2023 - 11.2023
Sales Associate
Amazon Warehouse
01.2023 - 06.2023
Childcare Provider
Peek A Boo Learning Center
04.2018 - 01.2019
Retail Sales Associate
Bed Bath & Beyond
05.2015 - 02.2018
Customer Service Representative
Walmart
03.2013 - 08.2015
Custodian
University Hospital of Brooklyn at Long Island College Hospital
02.2012 - 01.2013
Store Manager
Key Food Supermarket
03.2007 - 05.2012
Movie Theater Attendant
AMC Theatres
06.2000 - 10.2003
Cashier/Customer Service
Pathmark Supermarket
03.1999 - 10.2007
High school diploma -
Oneonta Job Corp
Security Guard Training Certificate -
R.A.C.K Security Training