Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janette Gonzalez

Los Angeles,CA

Summary

Seeking a position where my knowledge, education and experience can be utilized. I am motivated to maintain employee satisfaction and contribute success with a solid team player, and positive attitude.

Overview

6
6
years of professional experience

Work History

Remote Bilingual Customer Service Representative

Hero DVO
12.2023 - Current
  • Appropriately scheduling appointments requested by patient or responsible party either in dental or orthodontist
  • Coordinating patient flow by keeping the appointment schedule organized and full
  • Managed customers calls in fast paced call center environment
  • Delivered fast and friendly services to handle questions and service complaints
  • safety and effectively processed payments for orthodontist patients'
  • Effectively translated conversations and documents in English and Spanish
  • Confirming orthodontist appointments and dental appointments
  • Properly communicating with offices directly to transfer patients' that require further assistance or that want to speak directly with them
  • Effectively sending referral to patients' or responsible party that are calling to obtain referral that was given to them
  • Following up with webleads where parents' are requesting through online to obtain an appointment
  • Successfully creating new patient charts' when responsible party or patient themselves are calling first time to be seen either in dental or orthodontist
  • Sending commercial insurances to get verified for future appointments

Administrative Support

Centrelake Imaging and Oncology
Downey, CA
04.2021 - 12.2023
  • Checking authorizations prior to patients upcoming appointments
  • Making sure CPT codes correspond to MDs diagnosis
  • Reaching out to workers compensation , One Call, MTI, Navi, Streamline, Orchid Medical Group, Precise to obtain updated authorizations if needed with correct date and time of appointment
  • Calling Doctor offices to clarify exams if they are not clear with exam being ordered
  • Calling Doctor offices to obtain prior reports for appointments needed
  • Obtaining prescriptions and authorizations from Doctors' offices if it is not scanned into patients' charts
  • Reaching out to insurances if authorizations are expired in order to extend authorization for patient
  • Checking eligibility
  • Reaching out to patients/ Doctor offices to inform them of patient inactive insurance
  • Calculating patients' co-insurance
  • Requesting CPT code modifications if needed through insurance portals in case doctor offices do not respond
  • Calling patients to confirm appointments and informing them of any preparations needed to get them ready for their appointment
  • Answering phone calls from patients' throughout 8-hour shift confirming their appointments, rescheduling, cancelling, setting up and appointment or requisitions of switching their appointments to a different facility location

Safety Supervisor

Sterling Pacific Meat Co.
Commerce, CA
06.2018 - 09.2020
  • Reporting identified hazards and appropriate risk control measures to department supervisor
  • Assisting with promoting occupational health and safety awareness
  • Advising on occupational health and safety problems or obtaining advise on unfamiliar problems from Health and Safety, Management, consultants or other sources
  • Bringing to the attention of staff and management occupational health and safety hazards associated with their work
  • Bringing to the attention of relevant department heads unresolved occupational heath and safety problems
  • Investigating and reporting on all incidents, injuries and occupational health and safety of incidents and hazards in line with reporting requirements
  • Dealing with health and safety issues in line with procedures detailed in the safety officer to the occupational health and safety policy
  • Conduct safety inspections throughout the whole company
  • Conduct periodic production room inspections
  • Controlling all potential workplace hazards

Education

High School Diploma -

Paramount High School
Paramount, CA
06-2016

Skills

  • Team Player
  • Work well under pressure
  • Fast Learner
  • Remote experience
  • Call Management
  • Excellent communication Skills
  • Strong Organizational skills
  • Strong attention to detail
  • Professional and easily adaptive
  • Efficient multitasker
  • Sharp problem solver
  • Bilingual written and verbal

Timeline

Remote Bilingual Customer Service Representative

Hero DVO
12.2023 - Current

Administrative Support

Centrelake Imaging and Oncology
04.2021 - 12.2023

Safety Supervisor

Sterling Pacific Meat Co.
06.2018 - 09.2020

High School Diploma -

Paramount High School

Similar Profiles

CREATE PROFILE
Janette Gonzalez