Janette Gonzalez
Los Angeles,CA
Summary
Seeking a position where my knowledge, education and experience can be utilized. I am motivated to maintain employee satisfaction and contribute success with a solid team player, and positive attitude.
Overview
6
6
years of professional experience
Work History
Remote Bilingual Customer Service Representative
Hero DVO
12.2023 - Current
- Appropriately scheduling appointments requested by patient or responsible party either in dental or orthodontist
- Coordinating patient flow by keeping the appointment schedule organized and full
- Managed customers calls in fast paced call center environment
- Delivered fast and friendly services to handle questions and service complaints
- safety and effectively processed payments for orthodontist patients'
- Effectively translated conversations and documents in English and Spanish
- Confirming orthodontist appointments and dental appointments
- Properly communicating with offices directly to transfer patients' that require further assistance or that want to speak directly with them
- Effectively sending referral to patients' or responsible party that are calling to obtain referral that was given to them
- Following up with webleads where parents' are requesting through online to obtain an appointment
- Successfully creating new patient charts' when responsible party or patient themselves are calling first time to be seen either in dental or orthodontist
- Sending commercial insurances to get verified for future appointments
Administrative Support
Centrelake Imaging and Oncology
Downey, CA
04.2021 - 12.2023
- Checking authorizations prior to patients upcoming appointments
- Making sure CPT codes correspond to MDs diagnosis
- Reaching out to workers compensation , One Call, MTI, Navi, Streamline, Orchid Medical Group, Precise to obtain updated authorizations if needed with correct date and time of appointment
- Calling Doctor offices to clarify exams if they are not clear with exam being ordered
- Calling Doctor offices to obtain prior reports for appointments needed
- Obtaining prescriptions and authorizations from Doctors' offices if it is not scanned into patients' charts
- Reaching out to insurances if authorizations are expired in order to extend authorization for patient
- Checking eligibility
- Reaching out to patients/ Doctor offices to inform them of patient inactive insurance
- Calculating patients' co-insurance
- Requesting CPT code modifications if needed through insurance portals in case doctor offices do not respond
- Calling patients to confirm appointments and informing them of any preparations needed to get them ready for their appointment
- Answering phone calls from patients' throughout 8-hour shift confirming their appointments, rescheduling, cancelling, setting up and appointment or requisitions of switching their appointments to a different facility location
Safety Supervisor
Sterling Pacific Meat Co.
Commerce, CA
06.2018 - 09.2020
- Reporting identified hazards and appropriate risk control measures to department supervisor
- Assisting with promoting occupational health and safety awareness
- Advising on occupational health and safety problems or obtaining advise on unfamiliar problems from Health and Safety, Management, consultants or other sources
- Bringing to the attention of staff and management occupational health and safety hazards associated with their work
- Bringing to the attention of relevant department heads unresolved occupational heath and safety problems
- Investigating and reporting on all incidents, injuries and occupational health and safety of incidents and hazards in line with reporting requirements
- Dealing with health and safety issues in line with procedures detailed in the safety officer to the occupational health and safety policy
- Conduct safety inspections throughout the whole company
- Conduct periodic production room inspections
- Controlling all potential workplace hazards
Education
High School Diploma -
Paramount High School
Paramount, CA06-2016
Skills
- Team Player
- Work well under pressure
- Fast Learner
- Remote experience
- Call Management
- Excellent communication Skills
- Strong Organizational skills
- Strong attention to detail
- Professional and easily adaptive
- Efficient multitasker
- Sharp problem solver
- Bilingual written and verbal
Timeline
Remote Bilingual Customer Service Representative
Hero DVO
12.2023 - Current
Administrative Support
Centrelake Imaging and Oncology
04.2021 - 12.2023
Safety Supervisor
Sterling Pacific Meat Co.
06.2018 - 09.2020
High School Diploma -
Paramount High School
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