Janette Greene
Colorado Springs,CO
Summary
A versatile manager with proven abilities in relationship-building, partnership development, personnel oversight, and strategic planning. Experience in hospitality operations includes team supervision, project coordination, and analytical problem-solving. Committed to streamlining operations, reducing costs, and enhancing employee engagement. Organized and reliable, eager to assume additional responsibilities to achieve team objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Operations
GF Hotels & Resorts
08.2016 - Current
- Managed day-to-day activities over various departments, ensuring smooth coordination and effective task completion
- Created outstanding customer experiences by adapting to changing needs and expectations
- Lead by example to provide superior service, resulting in top 10% for service in Brand in 2023
- Evaluated guest feedback to identify improvement opportunities
- Fostered a team-oriented culture of inclusion and empowerment
- Provided hands on training to boost engagement and ensure a skilled workforce
- Upheld rigorous cleaning standards along with regular inspections of guest rooms and common areas to achieve a ranking within the top 18% for 2023
- Advocated for social responsibility in community service events to enhance public image
Assistant General Manager
GF Hotels & Resorts
08.2016 - Current
- Amidst the Covid pandemic, oversaw two properties with reduced staff and significant protocol adjustments
- Nurtured a work environment that improved performance and employee retention while recruiting, hiring and training new team members
- Ensure uninterrupted operations by arranging necessary repairs and updates
- Managed budgeting, forecasting and cost management to maximize profitability
Rooms Director
GF Hotels & Resorts
08.2016 - Current
- Set clear expectations to improve staff productivity and job satisfaction
- Balanced deep cleaning and preventative maintenance of rooms and common spaces to uphold a high-quality experience
- Secured three 100% Brand Standard and Cleanliness QA scores
- Oversaw safety protocols through routine reviews and drills to foster a safety-conscious culture
Executive Housekeeper
GF Hotels & Resorts
08.2016 - Current
- Enhanced guest satisfaction by efficiently managing housekeeping operations to maintain high standards of cleanliness
- Implemented effective training for all employees resulting in a well-prepared and competent staff
- Coordinated deep cleaning programs to maintain pristine appearances of the property
- Streamlined inventory to ensure proper PAR and well stocked supplies to be adequately equipped for success
Property Operations Manager
Hilton Worldwide
08.2009 - 08.2016
- Regular property inspections to identify areas of attention or improvement
- Time saving strategies, improved scheduling and prioritized daily tasks
- Coordinated processes to reduce downtime and extend building system lifespans
- Managed labor, supplies and equipment budgets while preserving service quality
- Ensured engagement in processes to minimize waste and optimize resource use
Skills
- Operational Efficiency and Oversight
- Strategic Planning and Execution
- Project Management and Capital Improvements
- Quality Assurance
- Risk Mitigation
- Cost Control and Financial Reporting
- Task Prioritization
- Employee Development, Retention
- Process Improvement
- Customer Relations and Conflict Resolution
- Independent Decision Making
- Delegation and Collaboration
- Effective Communication and Leadership
Languages
Spanish
Limited Working
Certification
- CHA, CCE and CPO
- 3 renovations, 1 new build
- Charity Event Fundraiser
- Colorado Real Estate Broker
- CPR and First Responder
- Train the Trainer
Timeline
Director of Operations
GF Hotels & Resorts
08.2016 - Current
Assistant General Manager
GF Hotels & Resorts
08.2016 - Current
Rooms Director
GF Hotels & Resorts
08.2016 - Current
Executive Housekeeper
GF Hotels & Resorts
08.2016 - Current
Property Operations Manager
Hilton Worldwide
08.2009 - 08.2016
- CHA, CCE and CPO
- 3 renovations, 1 new build
- Charity Event Fundraiser
- Colorado Real Estate Broker
- CPR and First Responder
- Train the Trainer
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