Janette Hendershott
Summary
Highly experienced in strategic leadership, with a record of success as an Executive. Demonstrated ability to set vision, establish direction and drive growth in complex and challenging environments. Strengths include sound decision making, team building, financial acumen and customer engagement. Notable contributions include creating innovative strategies that enhanced organizational performance and profitability.
Overview
21
21
years of professional experience
Work History
VP of Operations, Marketing & Development
Switzenbaum Management/Switzenbaum & Assoc.
08.2018 - 10.2024
- Supervised assets valued at $300 million across diverse ownership groups.
- Enhanced cash flow by more than 54%.
- Oversaw P&L management and financial operations.
- Initiated diverse sales initiatives
- Evaluated customer feedback and adjusted company processes accordingly.
- Developed annual budgets for each district within the region.
- Identified new business opportunities through market research and industry trends.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Provided mentorship and coaching to staff members throughout the region.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Analyzed regional financial data to identify areas of growth opportunities.
Regional Manager
RKW Residential
08.2016 - 08.2018
- Compiled reports on website traffic, conversions, and other metrics.
- Assisted with developing marketing plans for campaigns and promotions.
- Optimized existing processes through automation or improved workflow.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Improved NOI through rent growth and expense management.
- Led crisis management efforts to address community concerns promptly.
- Oversaw the recruitment and training of new community team members.
- Developed and executed community outreach strategies, increasing engagement.
Community Manager
Camden Development, Inc.
07.2003 - 08.2016
- Compiled reports on website traffic, conversions, and other metrics.
- Assisted with developing marketing plans for campaigns and promotions.
- Optimized existing processes through automation or improved workflow.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Improved NOI through rent growth and expense management.
- Led crisis management efforts to address community concerns promptly.
- Oversaw the recruitment and training of new community team members.
- Developed and executed community outreach strategies, increasing engagement.
Education
B.A. - Journalism and Mass Communication
University of North Carolina At Charlotte
Charlotte, NCMasterclass: TArt of Transforming An Organization.
Ritz Carlton Leadership Center
Skills
- Business Development/Acumen
- Marketing/Creative Strategy and Analysis
- Innovation and Thought Leadership
- Driving Sales Revenue and Performance
- Strategic Growth and Critical Thinking
- Financial Concepts
- Project Management/Construction
- People Development
- Emotional Intelligence
- Operational Vision, Implementation and Execution
Affiliations
Board of Directors, President, Coddle Creek
Guest Teacher, Teach for America
Budget Panel Expert, Greater Charlotte Apartment Association
Committee Member, GCAA Programs Committee
Committee Member, GCAA Government Affairs Committee
Accomplishments
- Elite 1% Customer Excellence Award Winner, 2022, 2023
- CRE Heavy Hitters Nominee, 2017, 2018
- Satisfacts Customer Service Award Winner, 2016, 2017-2023
- GCAA Bravo Award Nominee, 2014
- Camden Cares Board of Directors, 2012-2015
- Certified Apartment Manager (CAM), 2013
- Company Customer Service Award Winner, 2011, 2012, 2013
- Community of the Year Winner, 2011
- Leasing Excellence Winner, 2006, 2008
- Camden Mentor, 2006-2015
Timeline
VP of Operations, Marketing & Development
Switzenbaum Management/Switzenbaum & Assoc.
08.2018 - 10.2024
Regional Manager
RKW Residential
08.2016 - 08.2018
Community Manager
Camden Development, Inc.
07.2003 - 08.2016
B.A. - Journalism and Mass Communication
University of North Carolina At Charlotte
Masterclass: TArt of Transforming An Organization.
Ritz Carlton Leadership Center
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