Janette Hernandez
Fort Collins,CO
Summary
Dependable team member with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Team Member
Target
Fort Collins, CO
08.2023 - Current
- Rotated through series of different stations based on team needs.
- Operated cash registers to process payments from customers.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Determined consumer needs to provide products and services appealing to larger market.
- Maintained a clean and organized work area throughout shift.
- Trained new team members using approved training materials and information.
- Developed positive customer relationships through friendly greeting and excellent service.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Received, processed, and stocked merchandise in accordance with store policies.
Client Care Representative
West Ridge Animal Hospital
Greeley, CO
05.2023 - 08.2023
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Processed payments from clients including cash, credit cards, and checks.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
Sales Associate
Boot Barn
Greeley, CO
08.2022 - 05.2023
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Assisted customers with product selection, sizing and styling.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Bachelor of Science - Equine Science
Colorado State University
Fort Collins, CO05-2026
Skills
- Adaptability and flexibility
- Attention to detail
- Clear communication
- Problem-solving
- Teamwork and collaboration
- Leadership qualities
- Verbal and written communication
Languages
Spanish
Professional
References
References available upon request.
Timeline
Team Member
Target
08.2023 - Current
Client Care Representative
West Ridge Animal Hospital
05.2023 - 08.2023
Sales Associate
Boot Barn
08.2022 - 05.2023
Bachelor of Science - Equine Science
Colorado State University
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