JANETTE HOBBS
Orlando
Summary
I am a Highly-motivated employee with desire to take on new challenges. I have strong work ethic, adaptability, and exceptional interpersonal skills. I lead with empathy. The ability to understand diverse perspectives will foster inclusive, supportive environments. I’m dedicated to creating spaces where individuals feel valued, which in turn strengthens collaboration, trust, and overall team performance.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Call Center Representative
Percepta
Melbourne
- Company Overview: Ford, Lincoln, Mercury Marketing
- 3 Years experience as a Call Center Representative
- Answered inbound calls in a fast paced/high volume call center while simultaneously responding to online chats regarding marketing inquiries
- Conflict resolution in a timed, strictly regulated environment while maintaining a calm demeanor and applying ASAP method (Apologize and acknowledge the customers feelings, Sympathize and empathize, Accept responsibility, and Prepare to help)
- Conflict resolution between dealerships and customers regarding marketing incentives i.e. rebates and regional offers
- Responsible for sending out requested marketing material for customers inquiring about vehicles
- Fleet and domestic vehicle knowledge
- Responsible for generating pins for vehicle purchases for retired/current Ford Lincoln Mercury employees
- Operated several screens at a time
- Forwarded emails and escalated concerns to appropriate departments and replied with resolutions to inquiries
- Ford, Lincoln, Mercury Marketing
Server/Bar
Ld’s
Palm Bay, Fl
- Cultivated warm relationships with regular customers.
- Thrived in a fast paced setting, quickly mastered multi tasking skills
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
Front Desk Health Spa
Rosen Hotels & Resorts
Orlando
04.2025 - Current
- Having experience in most roles/positions within the Health Spa, provides me with the knowledge to understand the necessary daily operations of the spa, which will help me contribute to the overall success of the team.
- Complete day-to-day duties accurately and efficiently.
- Work successfully with coworkers to accomplish goals and address issues related to our products and services.
- Collaborate closely with team members to achieve project objectives and meet deadlines.
- Work with cross-functional teams to achieve goals
- Prioritize and organize tasks to efficiently accomplish service goals.
- Identify the needs of customers promptly and efficiently.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Receptionist/Esthetician
Perfect 10/Transformations
Melbourne, Fl
05.2010 - 07.2013
- 3+Years experience as a Receptionist/Esthetician
- Responsible for and enforced all service providers retain up to date licenses and follow company/state policies procedures
- Lead front desk receptionist for a busy Day Spa with a staff of 20 plus service providers
- Responsible for training new front desk staff
- Coordinated large wedding parties/day spa packages with multiple services which included: hair, manicures and pedicures, makeup, skincare, and massage
- Upsold products as well as addons for requested service/services
- Responsible for the closing and opening duties
- Scheduled and confirmed appointments
- Provided tours for local business that were interested in group bookings
- Performed facials and skincare services
- Product and service knowledge/details
- Set up standing appointments for clients
- Investigated and analyzed client complaints to identify and resolve issues.
- Greeted clients warmly to create a welcoming atmosphere at the front desk.
- Maintained cleanliness and organization of the reception area for professionalism.
- Assisted clients with inquiries and provided information about services offered.
- Handled office correspondence and distributed mail to relevant departments promptly.
- Supported team members with administrative tasks as needed throughout the day.
- Monitored office supplies inventory and placed orders when necessary.
Education
CCMA: CERTIFIED CLERICAL MEDICAL ASSISTANT -
NHA
Orlando, FL 01.2022 - 06.2023
ESTHETICIAN LICENSE -
SPACE COAST HEALTH INSTITUTE
Melbourne, FLSkills
- 10 years experience in Customer service
- Multitasking
- Professionalism
- Energetic
- Attention to detail
- Empathy
- Conflict resolution
- Computer operations
- Program knowledge
- High volume environment
- Teamwork
- Independence
- Communication
- Problem solving
- Compliance
- Appointment scheduling
- Team collaboration
- Event coordination
- Administrative support
- Cross-functional teamwork
- Client relationship management
- Organizational skills
- Social perceptiveness
- Active listening
- Verbal communication
- Clerical support
- Analytical and critical thinking
Timeline
Front Desk Health Spa
Rosen Hotels & Resorts
04.2025 - Current
CCMA: CERTIFIED CLERICAL MEDICAL ASSISTANT -
NHA
01.2022 - 06.2023
Receptionist/Esthetician
Perfect 10/Transformations
05.2010 - 07.2013
Call Center Representative
Percepta
Server/Bar
Ld’s
ESTHETICIAN LICENSE -
SPACE COAST HEALTH INSTITUTE