Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Loan Advisor with excellent people skills. Taking in-bound and out-bound calls for high delinquency loans, 200-300 calls per day with 20 to 30 right party contacts. Awarded top monthly performer 40 times, including 4 this year. Great at juggling multiple tasks and working under pressure. Broad industry experience includes Sales, Hire Education and Food Industry. Talented Loan Advisor with a proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of how the car loan will impact the customers credit. Offers great time management and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Janette Howard
San Tan Valley,Arizona
Summary
Overview
25
years of professional experience
Work History
DriveTime Automotive Group
Loan Advisor II
06.2019 - Current
Job overview
- Excellent customer service experience on the phone and in person, handling 200-300 inbound and outbound calls a day.
- Assisting customers with car loans obtained through Bridgecrest Loan Servicing Cooperation.
- 40 monthly top performance certificates-4 certificates this year. Awarded the Conquer Award in September of 2023.
- The second year of employment bonus $16.00 an hour to $52,000 end of year salary.
- Explain and breakdown complex information into terms that's easy to understand so customers have knowledge of how the car loan works, principle vs Interest.
- Advised customers on the most efficient way to reach their maturity date
- Identified valuable solutions for customers to stay in their automobiles
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed customized financial solutions for clients based on their unique needs, leading to higher client retention rates.
- Contributed towards continuous improvement initiatives within the organization by sharing best practices and suggesting process enhancements.
- Negotiated favorable terms for both new loans and refinancing options to better serve clients'' needs and improve overall profitability.
- Conducted comprehensive risk assessments for each borrower, mitigating potential losses for the organization.
- Provided ongoing support for existing clients, addressing concerns or questions related to their loans as needed throughout the life of the agreement.
- Managed a diverse portfolio of loans while consistently meeting or exceeding sales targets set by management.
- Ensured compliance with federal, state, and company policies by conducting thorough audits of all loan documentation.
- Educated clients on various auxiliary products.
- Maintained up-to-date knowledge of current lending regulations, ensuring compliance with all applicable laws and policies in every client interaction.
- Boosted customer satisfaction levels with a timely response to inquiries and resolution of issues.
- Monitored pipelines to track and log status of loans.
IPacesetters Telemarketing
Recruiting Manager / Human Resource
03.2017 - 02.2019
Job overview
- Met and exceeded hiring quotas by consistently and quickly recruiting qualified candidates, including 150 new employees in a five-month window.
- Created ads for hiring sources such as Indeed and social media outlets.
- Servicing multiple vendors, United Health Care and Siri FM Radio.
- Talent acquisition manager with a 80% success rate with a 75%.
- Partnered with client services and organizational departments to create the best practice for recruiting needs.
- Created an applicant tracking system from scratch.
- Implemented resources and strategies to assist with employee attrition.
- Completed on-board paperwork and HR training compliance.
- Update and design new recruitment procedures using Vid-Recruiter data base.
- Supervise the recruiting team and report on performance issues.
- Developed and maintain recruiting metrics.
- Met recruiting needs as required by the leadership team and the client.
- Assist with implementing new sourcing methods.
- Review recruitment software and suggest the best option for the company’s needs.
- Research and choose job advertising options.
- Advise hiring managers on interviewing techniques.
- Recommend ways to improve our employer brand.
- Stay up to date on labor legislation and inform recruiter and manager about changes in regulations.
- Participate in job fairs and career events.
- Build partnerships with the broader community to assist their clients with job opportunities.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Managed applicant tracking systems to keep recruitment processes organized.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Increased employee retention rates by designing comprehensive onboarding programs for new hires.
- Developed strong candidate pipelines by leveraging social media, job boards, and networking events.
- Facilitated training sessions for internal stakeholders on best practices in interviewing techniques and effective candidate evaluation methods.
- Provided exceptional candidate experiences throughout the entire recruitment process, from initial contact to offer negotiation.
- Managed recruitment team and educated and mentored new advisors.
- Conducted regular performance reviews for recruitment team members, providing constructive feedback and support for professional development goals.
- Developed and implemented recruiting strategies to attract and retain top talent for organization.
- Streamlined interview scheduling process, enhancing coordination between candidates, recruiters, and hiring managers while reducing administrative burden on all parties involved.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Carbondale Illinois University
Residence Life Housing Officer
03.2012 - 10.2016
Job overview
- Oversaw major components of Occupancy Management for an 1100 bed Residence Halls Unit. Including housing application process, room reservations, occupancy verification, room changes and reporting
- Oversaw Housing plans for of campus students to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Recruited student staff with 90% success rate with a 95% attrition rate.
- Completed on-boarding paperwork requirements for all employees.
- Participated in job fairs and ramp up sessions for employees.
- Supervised more than 20 undergraduate and graduate student employees.
- Supervised full time civil service staff.
- Completed payroll and scheduling for student staff
- Coordinated and prepared research reports and statistical analyses for on and off campus residence to report to the Director of Housing.
- Processed billing for live on campus residence.
- Assessed occupancy for summer school students and summer camp programs.
- Scheduling key pick up and room assignments for students arriving at the begging of each school year.
- Coordinated early recall room assignments for international students and students participating in intercollegiate sports and all students needing to check into Resident Halls early.
- Worked in conjunction with the Housing Staff to revise the Housing Procedures Manual.
- Assisted with programs for Living and Learning Communities on campus.
- Participated in programs designed to assist with the student retention rate at Southern Illinois University-Carbondale.
- Worked on a hiring committee seeking to select a new Director of Residence Life Housing.
- Facilitated special arrangements for programming events given by the Resident Assistances.
- Maintained good customer relations with students, families, university communities and beyond.
- Recommended training activities and implemented training programs for Student Staff and Residence Assistants.
- Advised and counseled students having Housing and roommate concerns.
- Ensured Housing guidelines and student conduct codes were being adhered to.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Oversaw housing plans for over 1100 students to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Developed strong relationships with local agencies for assistance in resolving tenant issues or disputes.
- Resolved student conflicts effectively, promoting a harmonious living environment for all residents.
- Collaborated with maintenance teams to prioritize repair requests for prompt resolution of issues affecting residents'' quality of life.
- Managed the eviction process when necessary, adhering to legal requirements and ensuring fair treatment of all parties involved.
- Enhanced community relations by organizing events and fostering open communication between residents and the community abroad.
- Maintained detailed records of students information, work orders, and inspection reports for easy access as needed.
- Coordinated student move-ins and move-outs smoothly to reduce vacancy rates and turnover time.
- Participated in community events to promote services and engage with the public.
- Monitored program performance and outcomes for successful delivery of services.
- Partnered with local organizations to expand access to social and community services for campus students.
- Developed and implemented training programs for staff and campus administrators.
- Conducted outreach activities to engage local stakeholders in programs.
- Maintained database of Housing resources as well local resources needed to assist with student success.
- Met with Housing Residents and Resident Hall Assistants to answer questions, address concerns and clarify policies and procedures.
- Reduced maintenance costs with proactive property inspections and timely repairs.
- Provided ongoing support to students facing financial difficulties by connecting them with appropriate resources or payment plans as needed.
- Improved student satisfaction by addressing housing concerns promptly and efficiently.
- Maintained detailed records of students information, work orders, and inspection reports for easy access as needed.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Southern Illinois University
Graduate Teaching Assistant
08.2012 - 05.2015
Job overview
- Identified integrated teaching methods during a Graduate Internship and Co- Teaching experience, teaching Curriculum and Instruction at Southern Illinois University Carbondale.
- Communicated a broad, comprehensive perspective on higher education.
- Addressed the importance of a collaborative supportive learning environment.
- Identified the need for critical thinking and problem solving in the university setting.
- Articulated the importance of academic integrity.
- Articulated the importance of time management.
- Advocated the need to utilize all available resources and how those resources that connected with the student's success.
- Developed an understanding of different career opportunities and professional responsibilities.
- Defined multicultural vs
- Explored job readiness skills Co-Teaching Advanced Teaching Methods CI 465.
- Summarized different teaching methods for K-12.
- Identified levels of thinking with use of mnemonics.
- Articulated effective thinking strategies.
- Lectured on Bloom's Taxonomy as it correlates to critical thinking.
- Taught 504 Systems Approach to Instruction Summer of 2012.
- Specified the need for classifying, analyzing and writing instructional goals.
- Identified contextual characteristics of an instructional settings.
- Defined appropriate characteristics of norm- and criterion- referenced test.
- Differentiate between formative and summative assessments.
- Applied the concepts of Universal Design for Learning to appropriate instructional designs to meet the needs of all learners.
- Assist with final exam and classroom assignments.
- Developed strong rapport with students through open communication channels, fostering an inclusive learning environment.
- Enhanced student comprehension by incorporating visual aids and real-world examples into lectures.
- Supported instructors in grading exams and papers, maintaining accurate records of student performance throughout the semester.
- Collaborated with fellow teaching assistants to provide additional support for struggling students, leading to improved academic outcomes.
- Managed a classroom of diverse learners, implementing differentiated instruction strategies to meet individual student needs.
- Taught Curriculum and Instruction college-level courses for over 60 Graduate Students.
- Conducted detailed research for academic papers, contributing to significant findings in field.
- Cultivated critical thinking and analytical skills in students through engaging discussion sessions.
Southern Illinois University
Residence Hall Dining/ Assistant Manager
10.1999 - 04.2014
Job overview
- Managed a Residence all Dining facility at Southern Illinois University.
- Supervised service of 5,000 meals daily to campus students, internal and external guest.
- Recruiting of student staff with 100% success with a 90% attrition rate.
- On-boarding paperwork requirements for all employees.
- Participated in job fairs and ramp up sessions for employees at the begging of each semester, hiring student worker staff.
- Managed over 60 plus Civil Service staff and over 100 student workers.
- Implemented marketing strategies which resulted in 30% growth of customer base.
- Operated and managed over $100,000 monthly budget.
- Performed data entry and maintained hard copy files.
- Trained in crisis management.
- Create and facilitate bi-weekly theme events to in-hance the customers dining experience.
- Facilitate special arrangements for programming events, internally and external community events.
- Created and implemented diversity training programs.
- Evaluate and establish goals for Civil Service staff members.
- Confer with upper management on specific work situations and issues to determine training needs and associated costs.
- Marketed special events, organized campus and community involvement.
- Supported kitchen staff by expediting food orders for timely service.
- Performed regular maintenance checks on supplies such as napkins, cutlery sets and glassware as per the requirement.
- Handled cash transactions accurately, processing payments quickly for improved customer satisfaction.
- Ensured timely delivery of food orders from the kitchen to the guests'' tables without any errors or delays.
- Helped maintain overall restaurant cleanliness, including sweeping, mopping, and sanitizing surfaces as needed.
- Maintained a clean dining environment, ensuring high standards of sanitation and hygiene.
- Developed strong knowledge of menu items to provide well-informed recommendations based on individual preferences or dietary needs.
- Upheld restaurant policies while assisting guests with dietary restrictions or allergies, ensuring safe food handling.
- Collaborated with servers to promptly address guest requests, improving overall dining experience.
- Assisted in accurate inventory management, keeping stock levels consistent and minimizing waste.
- Streamlined table turnover rate with prompt clearing and resetting tasks.
- Safeguarded food quality by following proper storage procedures and maintaining organized workspaces.
- Assisted in training new Dining Assistants, sharing best practices for optimal team performance.
- Provided clear communication between kitchen and front-of-house staff for seamless operations.
- Participated in team meetings to continuously improve restaurant operations and performance.
- Contributed to restaurant''s positive reputation through exceptional guest services.
- Enhanced customer satisfaction by providing efficient and friendly dining assistance.
- Assisted students with wellness trays when the student could not come to the dining hall, due to health concerns.
- Set up advertising signs and displays on shelves, counters and tables.
- Arranged tables and chairs for special occasions and events.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Established rapport with customers by providing friendly and attentive service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Southern Illinois UniversityCarbondale, Illinois
Master of Science from Workforce Education and Development/ Specialization Human Resource Management
05.2014
University Overview
- Research Project: The Effectiveness of Affirmative Action vs. a Moral Commitment to Valuing Diversity
- Advisor: Clora Mae Baker
Skills
Professional Skills
- Teamwork and Collaboration
- Call Center experiences Inbound and Outbound calls
- Attention to Detail
- Operations Manager and Recruitment
Technical Skills
- Remote Video Conferencing
- Microsoft Office
- Social Media
- Efficient working with multiple data base programs simultaneously
Personal Skills
- Public speaking
- Problem-solving
- Conflict resolution
- Honesty and transparent
Affiliations
Affiliations
- Alpha Kappa Alpha Incorporated/ 2014-present (AKA)
- Association of Teacher Educators/2011-present (ATE)
- Educational Graduate Student Society/2010-present (EGSS)
- Phi Delta Kappa/2010-present
- Housing Marketing Committee/2009/ Collaboration: Taste of Blackness New Zion Missionary Baptist Church
Conferenceandtrainingpresentations
Conferenceandtrainingpresentations
- The Effect of Racial Identity for African American College Students As they assimilate In A Predominately White Institution: And its Impact on Retention, Association of Teacher Educators National Conference, Hyatt Regency St. Louis Arches, St. Louis Missouri, February 14, 2014
- Understanding how self-identity, race related centrality can affect first generation African America College Students, Association of Teacher Educators National Conference, Hyatt Regency Atlanta- Marietta, Atlanta Georgia, February 17, 2013
- Customer Service Training: A Holistic and Engaging Approach, Southern Illinois University Carbondale, September 2012
- We're all Leaders, Residence Hall Dining, Southern Illinois University Carbondale, August 2009
- Valuing Workforce Diversity, Residence Hall Dining, Southern Illinois University Carbondale, August 2004
- Reflection and videotape: Based feedback to Student Teacher: Effective or Not, Association of Teacher Educators National Conference, Grand Hyatt Regency San Antonio, Texas, February 2012
- Changing Faces: A Reflection on Cultural Excellence in the Education System, Association of Teacher Educators National Conference, Grand Hyatt Regency San Antonio Texas, February 2012
- Multi-dimensional Evaluation of Teacher: A New Approach to Teacher Evaluation, Association of Teacher Educators Annual Conference, Hyatt Regency Philadelphia at Penn's Landing, Philadelphia P.A., July 2011
Professionalworkhistory
Professionalworkhistory
- Loan Advisor II, DriveTime Automotive Group, Mesa, Arizona, 06/2019, Present, Over 20 years of excellent customer service experience on the phone and in person. 40 monthly top performance certificates-4 certificates this year. Awarded the Conquer Award in September of 2023. The second year of employment bonused $16.00 an hour to $52,000 end of year salary. Excellent attention to detail. Explain and breakdown complex information into terms that's easy to understand so they have knowledge of how the car loan works, principle vs. Interest. Advise customers on the most efficient way to reach their maturity date. Identify valuable solutions for customers to stay in their automobiles. Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Prioritized and organized tasks to efficiently accomplish service goals.
- Recruiting Manager / Human Resource, IPacesetters Telemarketing, 03/2017, 02/2019, Met and exceeded hiring quotas by consistently and quickly recruiting qualified candidates, including 150 new employees in one five-month window. Created ads for hiring sources such as Indeed and social media outlets. Servicing multiple vendors, United Health Care and Siri FM Radio. Talent acquisition manager with a 90% success rate. Partnered with client services and organizational departments to create the best practice for recruiting needs. Created an applicant tracking system from scratch. Implemented resources and strategies to assist with employee attrition. Completed on-board paperwork and HR training compliance. Update and design new recruitment procedures. Supervise the recruiting team and report on performance. Develop and maintain recruiting metrics. Met recruiting needs as required by the leadership team and the client. Assist with implementing new sourcing methods. Review recruitment software and suggest the best option for the company’s needs. Research and choose job advertising options. Advise hiring managers on interviewing techniques. Recommend ways to improve our employer brand. Stay up to date on labor legislation and inform recruiter and manager about changes in regulations. Participate in job fairs and career events. Build partnerships with the broader community to assist their clients with job opportunities.
- Residence Life Housing Officer, Carbondale Illinois University, Carbondale, Illinois, 03/2012, 10/2016, Recruiting of student staff with 90% success with a 25% attrition rate. On-board paper requirements for all employees. Participated in job fairs and ramp up sessions for employees. Supervise more than 20 undergraduate and graduate student employees. Supervise full time civil service staff. Completed payroll and scheduling for student staff. Coordinate and prepare research reports and statistical analyses for on and off campus residence. Oversee major components of occupancy management, including housing application process, room reservations, occupancy verification, room changes and reporting for an 1100 bed residence hall unit. Processed billing for live on campus residence. Assessing occupancy for summer school students and summer camp programs. Scheduling key pick up and room assignments. Coordinated early recall room assignments. Revision of working procedures manual. Assist with programs for Living and Learning Communities. Facilitate programs to assist SIU retention. Hiring committee for Director of Residence Life. Facilitate special arrangements for programming events. Maintain good customer relations with students, families, university communities and beyond. Recommend and plan approved marketing activities. Recommend training activities and implement training programs for Student staff and Residence Assistants. Advise/council students having housing and roommate concerns. Ensure Housing guidelines and student conduct codes are being adhered to.
- Residence Hall Dining/ Assistant Manager, Southern Illinois University, Carbondale, Illinois, 10/1999, 04/2014, Managed a residence hall dining facility. Managed service of 5,000 meals daily to campus internal and external guest. Recruiting of student staff with 100% success with a 10% attrition rate. On-boarding paperwork requirements for all employees. Participated in job fairs and ramp up sessions for employees. Managed 50 to 100 plus Civil Service staff. Supervised over 100 student workers. Implemented marketing strategies which resulted in 12% growth of customer base. Operated and managed over $100,000 monthly budget. Completed billing for outsourced vendors. Responsible for inventory Control. Completed product orders on time. Completed payroll manually for over 100 employees. Performed data entry and maintained hard copy files. Trained in crisis management. Create and facilitate bi-weekly theme events. Facilitate special arrangements for programming events. Created and implemented diversity training program. Coordinate and implement leadership training. Developed the work schedules of dining hall student employees. Evaluate and establish goals for Civil Service staff members. Confer with upper management on specific work situations and issues to determine training needs and associated costs. Marketed special events, organized campus and community involvement.
- Graduate Teaching Assistant, Southern Illinois University, Carbondale, Illinois, 08/2012, 05/2015, Communicated a broad, comprehensive perspective on higher education. Addressed the importance of a collaborative supportive learning environment. Identified the need for critical thinking and problem solving in the university. Conveyed the enhanced opportunities of a diverse atmosphere. Articulated the importance of academic integrity. Discussed the importance of time management. Advocated the need to utilize all available resources and how those resources connect with the student's success. Developed an understanding of different career opportunities and professional responsibilities. Defined multicultural vs. social justice. Explored job readiness skills Co-Teaching Advanced Teaching Methods CI 465. Teaching Experience Southern Illinois University Carbondale Fall 2011- Spring 2015. Summarized different teaching methods for K-12. Identified levels of thinking with use of mnemonics. Articulated effective thinking strategies. Lectured on Bloom's Taxonomy as it correlates to critical thinking. Identified integrated teaching methods Graduate Internship/Co- Teaching, Curriculum and Instruction Southern Illinois University Carbondale. Taught 504 Systems Approach to Instruction Summer 2012. Specified the need for classifying, analyzing and writing instructional goals. Identified contextual characteristics of an instructional setting. Defined appropriate instructional settings. Specified the characteristics of norm- and criterion- referenced test. Differentiate between formative and summative assessments. Apply the concepts of Universal Design for Learning to appropriate instructional designs to meet the needs of all learners. Assist with final exam and classroom assignments.
Additional Information
Additional Information
dr.janette.2014@gmail.com
602-491-7062
195 W. Brangus Way, San Tan Valley, Arizona 85143
Skills
StarRez, CS-Gold, Scenario Based Simulations (SBS), SPSS, Microsoft word, PowerPoint, Publisher, Excel, Photo Shop. Competent in data analysis using SPSS, TIBC Spot Fire as well as other data analysis programs. Competent working in Vidcruiter Hiring Platform and ADP Workforce. Public speaking and great people skills.
· Academic, administrative, advertising, billing, budget, copy files, council, crisis management, critical thinking, client services, customer relations, data analysis, data entry, special events, hiring, HR, Instructor, inventory Control, leadership, leadership training, marketing, organizational skills, payroll, people skills, problem solving, recruitment, research reports, scheduling, time management, training programs, strong verbal communication, conflict resolution.
Education
Southern Illinois University
Carbondale IL
Master of Science: Workforce Education and Development/ Specialization Human Resource Management
Research:
The Effectiveness of Affirmative Action vs. a Moral Commitment to Valuing Diversity. Advisor: Clora Mae Baker
Southern Illinois University
Carbondale, IL
Bachelor of Science: Education
Research: The Effectiveness of Affirmative Action vs. a Moral Commitment to Valuing Diversity. Adviser: Clora Mae Baker
Affiliations
Alpha Kappa Alpha Incorporated/ 2014-present (AKA) Association of Educational Graduate Student Society/2010-present (EGSS) -present Housing Marketing Committee/2009/ Collaboration: Taste of Blackness New Zion Missionary Baptist Church
Martin Luther king Birthday Celebration
Conference and Training Presentation:
The Effect of Racial Identity for African American College Students As they assimilate In a Predominately White Institution: And its Impact on Retention. Association of Teacher Educators National Conference. Hyatt Regency St. Louis Arches, St. Louis Missouri. February 14, 2014.
Understanding how self-identity, race related centrality can affect first generation African America College Students. Status: Accepted Individual Submission Type: Single Paper Format. Association of Teacher Educators National Conference. Hyatt Regency Atlanta- Marietta. Atlanta Georgia, February 17, 2013.
Training Presentations:
“Customer Service Training: A Holistic and Engaging Approach”
Southern Illinois University Carbondale, Various Departments
September 2012
“We're all Leaders”
Residence Hall Dining, Southern Illinois University Carbondale
August 2009
“Valuing Workforce Diversity”
Residence Hall Dining, Southern Illinois University Carbondale
August 2004
Reflection and videotape: Based feedback to Student Teacher: Effective or Not. Association of Teacher Educators National Conference. Grand Hyatt Regency San Antonio, Texas. February 2012.
Changing Faces: A Reflection on Cultural Excellence in the Education System. Association of Teacher Educators National Conference. Grand Hyatt Regency San Antonio Texas, February 2012.
Multi- dimensional Evaluation of Teacher: A New Approach to Teacher Evaluation. Association of Teacher Educators Annual Conference. Hyatt Regency Philadelphia at Penn's Landing, Philadelphia P.A. July 2011.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Loan Advisor II
DriveTime Automotive Group
06.2019 - Current
Recruiting Manager / Human Resource
IPacesetters Telemarketing
03.2017 - 02.2019
Graduate Teaching Assistant
Southern Illinois University
08.2012 - 05.2015
Residence Life Housing Officer
Carbondale Illinois University
03.2012 - 10.2016
Residence Hall Dining/ Assistant Manager
Southern Illinois University
10.1999 - 04.2014
Southern Illinois University
Master of Science from Workforce Education and Development/ Specialization Human Resource Management