Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Janette Lester

Atlanta,GA

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

13
13
years of professional experience

Work History

Store Manager

Footlocker, Footlocker
03.2017 - 10.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Lead Cook

Del Frisco's Grille
10.2017 - 06.2022
  • Supervised line cooks to monitor food safety and order accuracy.
  • Delegated jobs within kitchen depending on restaurant traffic and employee skill.
  • Taught kitchen staff safety protocols and restaurant standards.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Took over line positions in event of emergency.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Set up and broke down kitchen for service.

Sales Representative / Mobile Specialist

Best Buy
10.2014 - 02.2016
  • Consultant for phone sales and keep up to date with latest technology
  • Anticipating customers needs, making sure they know the products they receive and how to use their product
  • Multi-tasking between customers, cash handling large sums of money while ensuring customer satisfaction.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Performed in-store product demonstrations at assigned events.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Shift Supervisor

Starbucks
06.2013 - 02.2016
  • Assist with partner training and feedback to reinforce skills
  • Collaborate with other shift supervisors, assistant store manager and manager to maintain operational procedures
  • Anticipate customer and store needs by evaluating surroundings
  • Organizing partner breaks, evaluate store for restocking and the safety and security of all partners during their shift
  • Ensure proper cash handling procedures are followed by partners and handle cash between registers and safe
  • Evaluate and maintain store numbers and sales, ensuring excellent customer service
  • Organize store closing duties and maintaining shift supervisor duties throughout day.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.

Chef / Waiter

Taco Rico
09.2012 - 06.2014
  • Prepared food for customers and catering side of business
  • Maintained store cleanliness and ensured excellent customer service.

Sales Associate

Regal Southland Mall
06.2010 - 01.2014
  • Assist customers with movie ticket purchases, ushered customers towards correct theaters
  • Prepared food/drinks for customers, maintained cleanliness in food area
  • Multi-tasking between customers and cash handling while ensuring customer satisfaction
  • Assisted with events such as birthday parties, new movie releases and corporate events
  • Responsible for customer safety within movie theaters.

Education

Some College -

Miami Dade Kendall College
Miami, FL
11.2023

High School Diploma -

Hope Academy Private School
Homestead, FL
01.2012

Skills

  • Able to handle large sums of money
  • Keep up to date with latest technology
  • Confident self-starter and work well within team settings
  • Revenue Generation
  • Talent Recruitment
  • Supply Ordering
  • Customer Service Management
  • Partnership Building
  • Personnel Development
  • Operations Management
  • Loss Prevention
  • Payroll Management
  • Team Development
  • Relationship building and management
  • Staff Management
  • Accurate money handling

References

Available upon request

Timeline

Lead Cook

Del Frisco's Grille
10.2017 - 06.2022

Store Manager

Footlocker, Footlocker
03.2017 - 10.2023

Sales Representative / Mobile Specialist

Best Buy
10.2014 - 02.2016

Shift Supervisor

Starbucks
06.2013 - 02.2016

Chef / Waiter

Taco Rico
09.2012 - 06.2014

Sales Associate

Regal Southland Mall
06.2010 - 01.2014

Some College -

Miami Dade Kendall College

High School Diploma -

Hope Academy Private School

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Janette Lester