Skilled scheduling professional with comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, with reliable and organized approach to tasks.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Esthetician
Harmony of Brentwood
01.2019 - 06.2025
Streamlined appointment scheduling process, resulting in reduced wait times and increased overall efficiency of clinic operations.
Increased client retention by building strong rapport and maintaining open communication during consultations and treatments.
Fostered friendly, warm, and exceptional customer experience.
Flexibly worked evenings and weekends to maintain proper spa coverage.
Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
Manicurist and Pedicurist
Anas Nails
01.2022 - 04.2025
Oversaw schedule to manage appointments of new and existing clients.
Recorded weekly supply and inventory needs and made regular orders for replenishment.
Demonstrated dynamic customer service by responding to customer inquiries.
Followed proper safety and sanitation guidelines while performing nail services.
Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
Kept tidy and organized area to comply with cleanliness standards.
Trainer Coordinator
USAF
01.2019 - 01.2025
Improved trainee performance with regular evaluations and constructive feedback.
Boosted employee retention by conducting engaging and interactive training sessions.
Promoted a positive learning environment through effective communication and motivational techniques.
Ensured compliance with regulatory requirements by conducting thorough audits of curriculum content.
Tracked employee progress through various stages of their career paths, identifying areas where additional support or resources may be necessary.
Transportation Dispatcher
United States Air Force, USAF
04.2009 - 03.2019
Developed strong relationships with clients through proactive communication and problem-solving support.
Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
Handled incoming calls and emails from customers regarding issues with deliveries.
Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
Provided training and guidance to new dispatchers.
Monitored and tracked status of shipments in transit to confirm on-time delivery.
Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.