Janette Mendoza
West Chester
Summary
Instructional support professional helping contribute to student growth by assisting educators with curriculum implementation and fostering student engagement. In addition, I am a reliable team player known for adaptability and commitment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Instructional Assistant
Lakota School District
09.2023 - Current
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Supported student learning objectives through personalized and small group assistance.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
Financial Service Officer
Maps Credit Union
08.2019 - 06.2020
- Collaborated with team members to develop sales strategies that increased overall profitability.
- Improved customer satisfaction with timely resolution of account inquiries and issues.
- Increased revenue by identifying cross-selling opportunities and promoting additional financial products to clients.
- Conducted regular audits of branch operations to maintain regulatory compliance and identify areas for improvement.
- Built trusted relationships with clients to foster loyalty and promote referrals within the community.
- Delivered exceptional customer service through prompt response times, clear communication, and a thorough understanding of client objectives.
Receptionist/Administrative Assistant
Aegis
01.2019 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with onboarding new patients and securing paperwork completion.
Education
Bachelor of Science - Business
Western Oregon University
Monmouth, ORSkills
- Analytical
- Active listener
- Excellent written and oral communication skills
- Problem solving
- Effective communication
- Relationship building
- Teacher collaboration
- Classroom support
Certification
- Licensed Educational Aide Permit - 4 years
Languages
Spanish
Native or Bilingual
Timeline
Instructional Assistant
Lakota School District
09.2023 - Current
Financial Service Officer
Maps Credit Union
08.2019 - 06.2020
Receptionist/Administrative Assistant
Aegis
01.2019 - 08.2019
Bachelor of Science - Business
Western Oregon University
Similar Profiles
Charles MeyerCharles Meyer
Special Education Instructional Aide at Lakota Local School DistrictSpecial Education Instructional Aide at Lakota Local School District
Tracey ParksTracey Parks
7th Grade World Studies Instructor, Hopewell Junior School at Lakota Local School District7th Grade World Studies Instructor, Hopewell Junior School at Lakota Local School District
Otto FlyeOtto Flye
Lakota Language Teacher at Oglala Lakota County School DistrictLakota Language Teacher at Oglala Lakota County School District
Jack O’NeillJack O’Neill
D1 Lacrosse Player at Monmouth UniversityD1 Lacrosse Player at Monmouth University
Kenny OgunsakinKenny Ogunsakin
Enlisted Soldier at MilitaryEnlisted Soldier at Military