Janette Mickelson
Las Vegas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Life Extension
09.2019 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Store Bookkeeper
Cascade Farm And Outdoor
02.2014 - 06.2019
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities.
- Tracked expenses and income for business.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
Education
Associate of Arts - Graphic Design
Whatcom Community College
Bellingham, WASkills
- Customer service
- Critical thinking
- Problem resolution
- Call center experience
- Order processing
- Building rapport
- Brand representation
- Information security
Timeline
Customer Service Representative
Life Extension
09.2019 - Current
Retail Store Bookkeeper
Cascade Farm And Outdoor
02.2014 - 06.2019
Associate of Arts - Graphic Design
Whatcom Community College
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