JANETTE Elias
Anchorage,AK
Summary
Resourceful Operations Coordinator known for high productivity and efficient task completion. Possess specialized skills in project management, process optimization, and logistics coordination. Excel in communication, problem-solving, and time management to drive operational success. Committed to enhancing team performance through proactive leadership and collaborative efforts.
Overview
14
14
years of professional experience
Work History
Operations Coordination Supervisor
GCI Communications
Anchorage, AK
10.2023 - 10.2024
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Ensured compliance with all applicable laws, regulations, and standards.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Implemented new technologies or software systems to automate manual tasks or streamline operations.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
- Created detailed plans for new projects or initiatives involving multiple stakeholders.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Responded to information requests from superiors, providing specific documentation.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Delegated work to staff, setting priorities and goals.
Senior, Operations Coordinator
GCI Communications
07.2021 - 10.2023
- Compiling project estimates based on workload and contractor rates
- Acting as Contractor company and GCI liaison
- Requesting NTPs based on project estimates
- Receiving Contractor invoices through procurement programs on a weekly basis
- Approving weekly production reports sent to GCI by contractors
- Providing Contractor training to use GCI issued programs
- Identify problems in contractor operation processes and resolve them in quickly and timely manner
- Coordinate and manage contractor project tasks to ensure project delivery within allotted timeframes
- Managed coordination of contracting crews accordingly to ensure timely completion
- Applying strong communication skills and analytical abilities to identify and resolve process obstacles
Operations Coordination II
GCI Communications
08.2018 - 07.2021
- Maintain clear and accurate operations documents/procedures for reference and training purposes
- Working special projects and documentation of project's successes
- Acting as inter-departmental liaison
- Collaborated and created processes of new projects
- Created and generated reports from CRM to track and ensure project success
- Serving as a customer service rep to conduct box swaps
- Selling GCI services to new and existing customers
- Provide direction and guidance to internal teams to achieve performance targets
- Identify problems in operation processes and resolve them in quickly and timely manner
- Coordinate and manage project tasks to ensure project delivery within allotted timeframes
- Managed coordination of installation crews accordingly to ensure timely completion
- Applying strong communication skills and analytical abilities to identify and resolve process obstacles
- Organizing, frontloading and minute taking for all meetings within the department and between multiple departments
Benefits Technician
Bering Straits Native Corporation
05.2017 - 01.2018
- Confirm eligibility and benefits for over 3000 employees
- Reconciliation of accounts and verification of invoices
- True up of employee's payroll deductions
- Completion of large company wide mailouts and special projects as requested
- Hosted meetings, completed presentations, organized open enrollment materials
- Processed all benefit enrollments, qualifying life events, employee changes submitted by employees
- Worked closely with benefits providers to resolve eligibility errors
- Provided guidance on FMLA administration
Customer Service Representative
Moda Health/Delta Dental
09.2016 - 05.2017
- Provided exceptional customer service to policy holders
- Confirm benefits to dental providers
- Provide thorough breakdown of benefits over the phone to policy holders and dental offices
- Averaged 90 calls per day
- Managed and executed special projects as requested
- Processed Evidence of Insurability (EOI) forms in accordance with Client policies and procedures
Marketing Director/Office Assistant Manager
Superman Moving and Delivery, LLC
05.2014 - 09.2016
- Led the development and implementation of monthly marketing plans that resulted in consistent sales increases
- Managed schedules, organized office functions, and oversaw daily operations of office with 20 employees
- Developed paperless environment, by implementing CRM to manage data, process orders, track inventory and integrate processes
- Relayed important messages from management to mover employees quickly via word of mouth, memos and bulletin notices
Billing Specialist II/Shop Admin II
Carlile Transportation
10.2010 - 02.2015
- Compile data, compute fees and charges, and prepare invoices for billing purposes
- Duties include computing costs and calculating rates for goods, services, and shipment of goods; posting data; and keeping other relevant records
- Verify accuracy of billing data and revise any errors
- Prepare itemized statements, bills, or invoices; and record amounts due for items purchased or services rendered
- Meet or exceed department goals consistently, ability to meet deadlines and manage tasks for timely and accurate completion of assignments
- Assist with accurate and timely input of payroll
- Assists with the monitoring of attendance and tardiness
- Issue Purchase Orders
- Code, track, and report expenditures
- Compile and distribute meeting notes, routine correspondence, and reports as needed
- Assist with the generation of critical fleet reports regarding utilization, costs, and availability
Education
ADVERTISING -
ART INSTITUTE OF CALIFORNIA
Orange County01.2004
HIGH SCHOOL DEPLOMA -
TUSTIN HIGH SCHOOL
01.2003
Skills
- Meticulous Attention to Detail
- Strong Organizational Skills
- Systematic Record Keeping
- Effective Prioritization
- Multitasking Proficiency
- Inventory Tracking
- Resource Acquisition
- Supportive Relationship Building
- Proficient in Task Management
- Clear Written Communication
- Project Coordination
- Performance Tracking
- Operations Management
- Staff Development
- Training and mentoring
- Employee Motivation
- Department organization
- Goal-Oriented
- Expectation setting
Accomplishments
- GCI VIP award 2024
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Operations Coordination Supervisor
GCI Communications
10.2023 - 10.2024
Senior, Operations Coordinator
GCI Communications
07.2021 - 10.2023
Operations Coordination II
GCI Communications
08.2018 - 07.2021
Benefits Technician
Bering Straits Native Corporation
05.2017 - 01.2018
Customer Service Representative
Moda Health/Delta Dental
09.2016 - 05.2017
Marketing Director/Office Assistant Manager
Superman Moving and Delivery, LLC
05.2014 - 09.2016
Billing Specialist II/Shop Admin II
Carlile Transportation
10.2010 - 02.2015
ADVERTISING -
ART INSTITUTE OF CALIFORNIA
HIGH SCHOOL DEPLOMA -
TUSTIN HIGH SCHOOL