Janette Moreno
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
211 Contact Specialist
Interface Children & Family Services
05.2022 - 05.2024
- Provide high quality, multidimensional information and assistance services to contacts from multiple counties
- Thorough documentation of each contact in appropriate database
- Follow-up and advocacy for contacts
- Help each contact identify their health and human service needs
- Use of multiple programs and databases for resource searches, information collection and application assistance
- Active participant in keeping resource database updated with accurate information about community resources.
Paraprofessional
Port Hueneme School District
04.2022 - 05.2022
- Responsible for children making sure they are doing what it's told
- Assisting teacher with class room activities, provide a positive and nurturing guide for students and attends to their physical, personal, academic, and emotional needs
- Having great customer service in English and Spanish
- Translating to those in need in verbal and written.
Customer Service
Babies R Us
08.2015 - 05.2016
- Assisting customers with questions, needs, and purchases
- Completing each transaction in a quick and efficient manner
- Cleaning shelves, counters, and tables
- Restocking merchandise on the sales floor
- Answering phone calls from customers
Education
High School diploma -
Pacifica High School
Skills
- Data entry proficiency
- Complaint resolution
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Customer service excellence
Languages
Spanish
Full Professional
Timeline
211 Contact Specialist
Interface Children & Family Services
05.2022 - 05.2024
Paraprofessional
Port Hueneme School District
04.2022 - 05.2022
Customer Service
Babies R Us
08.2015 - 05.2016
High School diploma -
Pacifica High School
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