Janette Patterson
Alpharetta,GA
Summary
Multi-talented Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing sales, operations and motivating employees.
Overview
10
10
years of professional experience
Work History
Branch Manager
PNC Bank
07.2013 - 04.2023
- Executed relationship management activities with new and existing consumer and business clients growing sales, revenue and market share
- Responsible for managing and growing Business Banking portfolio up to 2MM in sales revenue. Referring to business and commercial partners based on segmentation
- Responsible for taking business loan applications, working with loan coordinators and underwriters, completing loan closings & funding
- Built effective network of internal and external COI’s
- Lead, coached and executed proactive client experience
- Lead effective problem resolution, making banking easy for customers
- Acquired and retained talent through effective onboarding, coaching and development
- Mentored new leaders, bankers and teller supervisors
- Made talent development a priority for all branch team members
- Ensured team achieved performance and activity expectations through effective and ongoing performance management
- Managed multiple branches during management transition and staffing shortages
- Modeled Core Values by cultivating and supporting an inclusive workplace
- Digital Awareness, shared, showed and supported clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and well-being
- Spearheaded cross-functional initiatives across departments to achieve business goals
- Completed performance- and merit-based evaluation system to assess staff performance
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Established and maintained strong relationships with customers, vendors and strategic partners
- Managed and motivated employees to be productive and engaged
- Accomplished multiple tasks within established timeframes
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities, Ultra Verint call recordings and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Recruited, interviewed and hired employees and mentoring program to promote positive feedback and engagement
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Defined clear targets and objectives and communicated to other team members
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Business & Marketing -
Sinclair College
Skills
- Operational Leadership
- Sales Leadership
- Business Banking
- Mentor & Onboarding Coach
- Growth Planning
- Procedure Implementation
- Operations Oversight
- Performance Improvement
- Strategic Planning
Organizations
- Diversity & Inclusion Advocate
- Women In Business Lead
- Communications Lead Charity Events
- MSAG Military Service Affinity Group Wounded Warriors
Awards
Circle of Excellence, Top Overall Performing Business Branch, Global Recognition Customer Experience Award of Excellence, Top Performing Manager Spirit Medallion Award, Market All Star Award, 5 Star Level of Service Award Winner
References
Available Upon Request
Timeline
Branch Manager
PNC Bank
07.2013 - 04.2023
Business & Marketing -
Sinclair College