Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Janette Quevedo

Buckeye,AZ

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 3 years of experience to dynamic new position. Passionate MANAGER offering 3 years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy. Seasoned retail management professional with demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail FRONT END Manager

Fry's Marketplace
04.2021 - Current
  • Oversaw cashier operations, bookkeeping and security.
  • Maintained strong customer relations and effective customer service standards.
  • Monitored cash drawers in MULTIPLE checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Prepared weekly employee work schedules to meet operational needs.
  • Reviewed financial reports and trend forecasts.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

E-Commerce Manager

FRYS MARKETPLACE 675
04.2021 - Current
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Incorporated e-commerce objectives in social media platform management.
  • Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
  • Helped find leading online retailers and platforms to connect with consumers.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Built relationships with customers and community to establish long-term business growth.

E-Commerce Lead

FRYS MARKETPLACE
04.2021 - Current
  • Incorporated e-commerce objectives in social media platform management.
  • Constructed new payment systems for online orders to optimize website shopping and boost sales.
  • Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Managed customer service inquiries and complaints for customer satisfaction.

E-COMMERCE CLERK

FRYS MARKETPLACE
04.2021 - Current
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Education

Retail Industry Fundamentals

NRF FOUNDATION

GED -

Rio Salado College
Buckeye, AZ
01.2024

Skills

  • Cash Register Operation
  • Staff Management
  • Risk Assessments
  • Administrative Skills
  • Team Supervision
  • Cash Handling
  • Schedule Management
  • Employee Supervision
  • Financial Reporting
  • Customer Service
  • Shrinkage Control
  • Cash Flow Oversight
  • Staff Supervision

Certification

  • Certified RETAIL INDUSTRYS FUNDAMENTALS, NRF FOUNDATION
  • CREDENTIAL NUMBER 58208120
  • CREDENTIAL DATE11/28/2022

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail FRONT END Manager

Fry's Marketplace
04.2021 - Current

E-Commerce Manager

FRYS MARKETPLACE 675
04.2021 - Current

E-Commerce Lead

FRYS MARKETPLACE
04.2021 - Current

E-COMMERCE CLERK

FRYS MARKETPLACE
04.2021 - Current

Retail Industry Fundamentals

NRF FOUNDATION

GED -

Rio Salado College

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Janette Quevedo