Janette Quinones
Summary
Proactive and highly motivated professional seeking a customer service role. Exceptional communication and organizational skills, fluent in English and Spanish. Customer service experience of over 5 years ensuring client satisfaction. Reliable and capable of working well in a team or independently. Always eager to learn and expand skills.
Overview
18
18
years of professional experience
Work History
Tax Preparer and Advisor
In Advance Tax Center
01.2022 - 04.2022
- Informed clients on the tax preparation process
- Collected relevant financial records and input them into tax return software with accuracy
- Used applicable federal, state, and local tax law to determine deductions
- Acted as a representative for clients and completed and filed tax documents with appropriate agencies
- Built customer relationships to promote and expand the business.
Teaching Assistant
Mamaroneck School District
09.2016 - 11.2017
- Implemented teacher’s lesson plans and maintained daily classroom schedules
- Supported each child’s social, emotional, and intellectual growth and development
- Used a variety of instructional and assessment strategies to meet individual student needs
- Assisted students with assignments or difficult concepts
- Maintained communication with parents, staff, and faculty regarding student progress.
Receptionist / Real Estate Assistant
Homeowners Realty Depot Inc.
10.2007 - 05.2008
- Managed and distributed all incoming calls and messages
- Assisted all departments with administrative duties
- Filled out MLS forms, entered and retrieved data
- Maintained data and information on websites
- Scheduled appointments and follow-ups, supported sales team.
Sales Associate / Cashier / Stock
Guess Outlet
10.2004 - 12.2007
- Provided high volume customer service and face-to-face interaction
- Handled merchandising and display
- Verified cash amounts of the store safe and all registers at closing
- Handled large sums of money on a daily basis.
Receptionist / Administrative Assistant
Lake Buena Vista Realty
05.2007 - 09.2007
- Managed and distributed all incoming calls and messages
- Assisted all departments with administrative duties.
Receptionist / Human Resources Assistant
Island Club Resort Development Inc.
11.2006 - 05.2007
- Managed and distributed all incoming calls and messages
- Assisted the Human Resources department with administrative duties
- Received resumes and contacted applicants when qualified for a position
- Managed new hire reports, managed office supplies for an office of 30 employees.
Education
Teaching Assistant Certificate -
NYS Department of Education
Real Estate Professional Assistant Certificate -
IFREC
High School Diploma -
Osceola High School
Skills
- Strong communication skills
- Organizational skills
- Customer service
- Bilingual in English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Tax Preparer and Advisor
In Advance Tax Center
01.2022 - 04.2022
Teaching Assistant
Mamaroneck School District
09.2016 - 11.2017
Receptionist / Real Estate Assistant
Homeowners Realty Depot Inc.
10.2007 - 05.2008
Receptionist / Administrative Assistant
Lake Buena Vista Realty
05.2007 - 09.2007
Receptionist / Human Resources Assistant
Island Club Resort Development Inc.
11.2006 - 05.2007
Sales Associate / Cashier / Stock
Guess Outlet
10.2004 - 12.2007
Teaching Assistant Certificate -
NYS Department of Education
Real Estate Professional Assistant Certificate -
IFREC
High School Diploma -
Osceola High School
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