JANETTE RAMISCAL

• Processed high-volume financial transactions, including deposits, withdrawals, transfers, loan payments, and check clearing with consistent accuracy.

• Verified account details and supporting documentation to ensure compliance with bank policies and federal regulations.

• Entered and updated sensitive customer data in core banking systems with exceptional attention to detail.

• Reviewed, researched, and resolved transaction discrepancies, balancing accounts and correcting errors promptly.

• Monitored accounts for unusual or fraudulent activity and escalated concerns to the proper department.

• Prepared and maintained detailed transaction records for audits, regulatory reviews, and internal reporting.

• Assisted customers and internal departments by providing accurate information and timely processing support.

• Ensured strict adherence to confidentiality, data-security standards, and FDIC compliance requirements.

• Collaborated with tellers, supervisors, and loan staff to complete daily processing tasks efficiently.

• Reconciled end-of-day reports, ensuring all transactions were balanced and posted correctly.

• Processed an average of 150–250 customer transactions per shift with 98–100% accuracy.

• Handled $3,000–$10,000+ in cash, credit, and digital payments daily, consistently balancing the drawer at the end of each shift.

• Maintained speedy transaction reducing wait times during peak hours.

• Assisted 50–100 customers per hour by providing fast, friendly service and resolving concerns promptly.

• Achieved a 95%+ customer satisfaction rating based on surveys and manager feedback.

• Reduced checkout errors by 20–30% through careful scanning, price verification, and adherence to store policies.

• Supported inventory efforts by restocking and organizing

• Applied discounts, coupons, and promotions accurately, processing $500–$1,500 in promotional savings daily.

• Collaborated with a team of 10–20 staff members to meet daily sales goals and maintain smooth store operations.

• Identified and prevented potential loss or fraud incidents, contributing to a 10% reduction in shrinkage

• Coordinated full-cycle recruitment, including job postings, résumé screening, and candidate communication.

• Assisted with new hire onboarding and prepared orientation materials.

• Scheduled interviews for hiring managers and maintained applicant tracking systems (ATS). Employee Relations

• Responded to employee inquiries regarding benefits, payroll, policies, and HR procedures.

• Supported conflict resolution by gathering information, documenting concerns, and escalating issues appropriately.

• Promoted a positive workplace culture by supporting employee engagement initiatives.

• Maintained accurate employee records, personnel files, and compliance documents.

• Processed HR paperwork for new hires, terminations, promotions, and employee status changes.

• Assisted with benefits enrollment, updates, and open enrollment coordination

• Verified timecards, attendance records, and submitted payroll changes for processing.

• Monitored PTO and leave balances requests to ensure accuracy and compliance.

• Assisted clients with completing Social Security forms, benefit applications, and required documentation.

• Provided front-desk support by greeting visitors, answering questions, and directing individuals to the appropriate representative.

• Entered and updated client information into secure databases with high attention to detail.

• Helped process requests for Social Security cards, benefit verification letters, and account updates.

• Supported staff in researching case statuses, verifying information, and preparing documents.

• Responded to phone and in-person inquiries regarding benefits, eligibility requirements, and application procedures.

• Assisted with scanning, filing, and maintaining digital and paper records for case management.

• Observed client interviews and learned about disability claims, retirement benefits, and appeals processes.

• Collaborated with supervisors and caseworkers to complete administrative tasks and improve office workflow.

• Helped prepare outreach materials and supported community education efforts on Social Security benefits.