Janette Romano
Montgomery,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support.
Overview
29
29
years of professional experience
Work History
Office Manager
R & R Implement, Inc
Dilley, Texas
05.2012 - 08.2024
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space
- Responsible for opening in house accounts
- Dealing with all owners or managers of account holder to customize their account to their specific needs
- Opened the store daily
- Responsible for receiving all incoming mail
- To assist customers with special order request
- Worked cash register
- Responsible for all customer concerns and addressing them and resolving any issues and make sure the customer has been heard and is happy
- Completed all bank deposit
- Closing the store at end of day to include end of day reports
- Monitor and responsible for multiple bank accounts for the business
- Answer all incoming phone calls
- Responsible for all customer accounts
- To include accurate billing and collections
- Creating a welcoming environment for all customers
- Input all incoming inventory from all suppliers
- Assisted in ordering store inventory from multiple suppliers
- Responsible for all accounts payable
- Verify all packing slips to invoices and then statement before paying
- Manage all staff to insure store coverage along with supporting staff with time off request
- All end of month duties
- To include statements being mailed in a timely manner
- Responsible for the credit card processors
- Processing and reviewing all EOM reports
- Responsible for payroll
- Sending accurate time sheets to our CPA every Friday
- Then writing and delivery payroll checks to every employee
- In charge of researching and selecting insurance for the company to assure the most reasonable cost and accurate coverage needed
- To include worker compensation, Heath Insurance, and Auto Insurance for the fleet of vehicles and property insurance
Patient Account Representative
Guadalupe Regional Medical Center
Seguin, TX
03.1995 - 05.2012
- Posted payments and processed refunds
- Worked with outside entities to resolve issues with billing, claims, and payments
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements
- Streamlined billing processes for increased efficiency in managing patient accounts
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients" needs
- Maintained office inventory and organized supplies for efficiency and expected needs
- Contacted patients after insurance was calculated to obtain payments
- Researched billing errors and discrepancies to initiate corrective action
- Analyzed customer financial records to determine appropriate payment plan
Education
Dental Assistant Medical & Dental -
San Antonio College of Medical & Dental
San Antonio, TX05.1996
High School Diploma -
Seguin High School
05.1992
Skills
- Data Entry
- File Organization
- Verbal Communication
- Dedicated Team Player
- Office Administration
- Office Management
- Billing
- Staff Management
Timeline
Office Manager
R & R Implement, Inc
05.2012 - 08.2024
Patient Account Representative
Guadalupe Regional Medical Center
03.1995 - 05.2012
Dental Assistant Medical & Dental -
San Antonio College of Medical & Dental
High School Diploma -
Seguin High School