Janette Ruiz

• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Scheduled appointments with specialists on behalf of patients.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
• In communication on a daily basis with adjusters and attorneys for referrals on new clients, updated work status, provider notes through phone or by email
Interpretingting for providers when needed

Front and Back Office Experience

• Back Office Medical Assistant
• Directed patients to exam rooms, fielded questions and prepared for physician examinations
• Assisted providers with minor procedures such as setting up for minor surgeries, dressings for wound care, administered injections, blood draw, vital signs, EKG, dispense medication, Certified in Drug and Alcohol testing, CAOHC Certified and performed hearing/audio testings, Daily Calibration to Audio Booth, NIOSH Certified performed Pulmonary Function Tests, Daily Calibration to Spirometry Machine, worked getting authorizations for stat referrals from employers or work comp insurances, Blood Borne Pathogen and OSHA trained, Physical Agility Testing ( PAT )
• Verified appropriate lab couriers picked up collected lab specimens
• Taught patients about medications, procedures and care plan instructions
• Kept medical supplies in sufficient stock by monitoring levels and submitting orders before depleted
• Worked as a Physical Coordinator/ Patient Service Specialist
• Worked closely with employers and TPA, Work Agencies
• Ensured to look over documentation for pre-employment physicals, for employers such as Boarder Patrol, Workcare, DOD Civilian Physicals, ROTC Physicals, Hospital Employees, Immigration Physicals, filing records away
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Scheduled appointments, registered patients
• Prepared initial patient charts for admission.
• Collected co-payments and checked insurance eligibility for patients
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• Sanitized, restocked and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms and allergies.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Tested and recorded blood glucose levels.
• Prepared patients, electrocardiograms, suture removal and dressing changes.
• Performed medical records management, including filing, organizing and scanning documents.