Janette Sanders
Dania Beach,FL
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
CT Cantina & Taqueria
Dania Beach, FL
12.2024 - Current
- Performed light administrative duties such as filing documents and taking messages.
- Provided customers with accurate wait times and monitored waiting list.
- Processed payments from customers using POS system software applications.
Host
Cooper's Hawk Winery & Restaurants
Dania Beach, FL
03.2024 - Current
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Managed reservations by answering phone calls, responding to emails and booking online reservations through OpenTable software system.
Ice Scream Parlor
Dairy Belle
Dania Beach, FL
04.2022 - 04.2023
- Accurately recorded orders on cash register and point-of-sale system.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Monitored inventory levels of supplies and restocked when necessary.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Prepared and served a variety of ice cream flavors and frozen desserts to customers, ensuring high-quality service.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
Education
Associate of Arts - Criminal Justice
Broward College
Fort Lauderdale, FLSkills
- Telephone reception
- Menu management
- Hospitality and accommodation
- Guest relations
- Reservations
- Front of house organization
- Team collaboration
Certification
- ServSafe certification
Languages
English
Full Professional
Accomplishments
- Graduated with Cambridge
Timeline
Host
CT Cantina & Taqueria
12.2024 - Current
Host
Cooper's Hawk Winery & Restaurants
03.2024 - Current
Ice Scream Parlor
Dairy Belle
04.2022 - 04.2023
- ServSafe certification
Associate of Arts - Criminal Justice
Broward College
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