Driven by a passion for child advocacy, I excelled at the State of Arkansas Dept of Human Services, enhancing child welfare through effective communication and courtroom etiquette. Leveraging active learning and relationship building, I significantly improved case resolution efficiency. My skills in both emotional support and legal advocacy have consistently fostered positive outcomes for at-risk youth.
Hi, I’m
Janette Strong
Proven professional organized customer/client telation specialist of forty years (43). Strongteam nember and an excellent team player.
Little Rock,AR
Summary
Overview
12
years of professional experience
Work History
State of Arkansas Dept of Human Setviced
Soecial Court Appointed Advocatr
04.2009 - 10.2020
Job overview
- Provided ongoing support to children in court proceedings by attending all hearings, offering emotional guidance, and ensuring their rights were protected.
- Collaborated with multidisciplinary teams to develop comprehensive plans addressing the needs of at-risk youth.
- Testified in court and provided voice for severely abused and neglected children.
- Provided assessments and made recommendations to court.
- Improved child welfare by providing effective advocacy for children in the court system.
- Researched each client's case to become familiarized with his or her background by carefully reviewing available documents.
- Completed extensive training programs to stay current on laws, regulations, policies, and best practices related to child advocacy work.
- Validated and substantiated admissibility of evidence, perpetuating integrity during court hearings.
- Empowered children''s voices by representing their interests during critical decision-making processes affecting their lives.
- Fostered positive relationships with key stakeholders, including social workers, attorneys, and foster families to ensure proper care and safety of children.
- Advocated for the best interests of children during mediation sessions, working collaboratively with other professionals toward successful case resolutions.
- Contributed to a positive work environment within the Court Appointed Special Advocate program by mentoring new volunteers and providing constructive feedback on their performance.
- Assessed placement options for foster children considering stability factors such as school attendance and proximity to siblings or extended family members.
- Facilitated family reunification when appropriate by monitoring progress toward goals set forth in court-approved plans.
- Enhanced courtroom efficiency by preparing detailed reports and delivering clear presentations of findings during hearings.
- Provided emotional support for children throughout the legal process, helping them feel safe and heard.
- Ensured timely resolution of cases by adhering to strict deadlines and maintaining consistent communication with all parties involved.
- Utilized strong interpersonal skills when interacting with children in difficult situations, building trust and rapport to gather vital information for their cases.
- Demonstrated sensitivity to cultural diversity in working with children from various backgrounds and circumstances.
- Observed strict security measures to keep all case information confidential.
- Monitored child welfare cases closely to identify potential risks or areas needing additional support.
- Maintained meticulous records documenting relevant case information, evaluations, recommendations, and progress updates.
- Assessed clients for abuse and neglect and reported findings to court.
- Promoted child well-being through regular visitations ensuring their physical, mental, educational, and emotional needs were met.
- Conducted interviews with parents, foster parents, school officials, and other individuals to better understand client's needs.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.
- Created business correspondence to foster clear and precise communication with external parties.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
- Planned and implemented process improvements and reporting systems to streamline operations.
- Conducted onboarding to acclimate participants to program philosophies and benefits.
- Approached issues proactively to best meet current and future community needs.
- Helped clients navigate social services system and access needed resources.
TeleTech Incorparation
Custom We T Service Reptesentative
09.2015 - 09.2020
Job overview
- Contributed to a positive work environment by fostering teamwork and collaboration among colleagues.
- Enhanced operational efficiency by streamlining the processing of securities transactions.
- Improved client satisfaction by providing timely and accurate account information for custody clients.
- Provided training to new hires on custody-related topics, ensuring consistent service quality across the team.
State of Arkansas
Residental Care Associate
09.2014 - 04.2015
Job overview
- Supported residents during recreational activities, fostering social engagement and mental stimulation.
- Coordinated transportation services for medical appointments or social outings, ensuring that all necessary arrangements were made in advance.
- Assisted residents with daily living activities, improving their quality of life.
- Assisted with personal hygiene tasks such as bathing or grooming to maintain resident dignity while promoting overall health and cleanliness.
Quapaw House
Clent Services Technicial Suoervisor
07.2014 - 09.2014
Job overview
- Managed a team of technicians, ensuring they were well-trained in current industry standards and best practices.
- Delivered presentations on technical topics at conferences and seminars, showcasing the company''s expertise in the field.
- Organized training sessions for staff members, enabling them to acquire new skills and enhance their professional development.
- Conducted performance evaluations for team members, providing feedback and recommending appropriate actions for improvement.
- Negotiated vendor contracts for equipment purchases or service agreements, securing favorable terms for the company while maintaining budget constraints.
Quapaw House Incorparation
Client Services Technicial
03.2010 - 09.2014
Job overview
- Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
- Performed detailed analyses of client feedback, using insights to drive continuous improvement initiatives.
- Improved customer retention rates with consistent, high-quality support and timely resolution of concerns.
- Optimized service delivery processes, resulting in increased efficiency and reduced response times.
- Championed process improvements to enhance overall service quality and promote a culture of continuous improvement within the team.
- Streamlined workflow for the team by implementing a ticketing system to track and prioritize service requests.
- Collaborated closely with cross-functional teams to ensure seamless delivery of services to clients.
- Developed comprehensive documentation of client interactions, facilitating better coordination among team members.
- Facilitated smooth transition during system upgrades by providing hands-on assistance and thorough documentation for endusers.
- Streamlined communication within the team by creating a centralized repository for essential documents/resources related to client services.
- Conducted regular training sessions for staff on emerging technologies relevant to our clientele.
- Served as a key liaison between clients and internal teams, fostering strong relationships built on trust and reliability.
- Managed escalated cases efficiently while maintaining a high level of professionalism under pressure.
- Enhanced client satisfaction by promptly addressing technical issues and providing efficient solutions.
Education
Arkansas State University State University, AR
Arkansas Program Administror Certificate from Early Childhood Education
09.2010
University Overview
Arkansas State University State University, AR
Certificate -Director from Early Childhood Education
08.2009
University Overview
Bational Park College Hot Soribg,AR
Assioate Degree Of Science from Computer And Information Sciences
08.1994
University Overview
National Park College Hot Springs, AR
Assoiate Degree from Liberal Arts And General Studies
08.1994
University Overview
Skills
- Effective Communication
- Courtroom Etiquette
- Active Learning
- Relationship Building
Accomplishments
Accomplishments
aAwarded Undergraduatevof the yesr of arkansas leadership of ZetacPhi Beta Sorority, Inc. 1996.
Awarded Graduate Xeta of the year of Arkabsas Keadership of ZetacPhi Beta Sorority. Inc 2004.
Served on Arkansas State Executive Board for Zeta Phi Beta Sorority, Inc as Protocol Coordinator, ZHOPE Coordinator, and State Ubde4grsuate Coordinator from 2004 - 2012
Served as Voluntee Ombudsman in LongbTerm Care Industry in Arkans⁵as for state of Arkansas for four years ( 2001. - 2005).
SERVED AS A C.A.S.A.(COURT Appointed Special Advocat) 7 YEARS
GARLAND COUNTY CASA 2009 - 2014
CRAIGHEAD COUNTY CASA 2014 - 2016
HIRED AND WORKED AS 2020 DATA COKKECTION SUPEVISOR BY UNITED STATES FEDERAL GOVERBMENT for Craighead county 2020.
Worked as TUTIRIAL Coordinator on ARKANSAS BAPTIST COLLEGE CAMPUS.
In this position i was responisble for:
1. Recruited and trained tutors for collegiate
academic enhancement program.
2. Gathered and complied monthly andcweekly reports for Dean of Students, Dean of Greek Affsirs and Head Coach of Basketball.
Facilitator of "Anti Hazing polocies" for all Greek Organizations on campus. Per the office of "Student Affairs".
Worked as "Adminustrator Assistant" for Sundance Rehabilitation Corporation.
In this position, i served in the following poditions:
1 HR BENEFIT COORDINATOR FOR ARKANSAS REGION.
2. Accounts payable clerk- visited all contracts billing personnel to meke sure billing invoices were correct and to ensure payments for ervicesvrendeted.
Payroll Specialist. Processed payroll for the Arkansas Region (63 employees).
Account Payable clerk- prossed all expenses submitted by rgional mangement team for reimbursement from corporate heafquarrters.
Facilitated "New Hire" orientation of all new employees
Facilitated HR BENIFITS IN SERVICE TRAININ ONCE A MONTH AND FOR "NEW HIRE ORIENTATION.
Timeline
Custom We T Service Reptesentative
TeleTech Incorparation
09.2015 - 09.2020
Residental Care Associate
State of Arkansas
09.2014 - 04.2015
Clent Services Technicial Suoervisor
Quapaw House
07.2014 - 09.2014
Client Services Technicial
Quapaw House Incorparation
03.2010 - 09.2014
Soecial Court Appointed Advocatr
State of Arkansas Dept of Human Setviced
04.2009 - 10.2020
Arkansas State University
Arkansas Program Administror Certificate from Early Childhood Education
Arkansas State University
Certificate -Director from Early Childhood Education
Bational Park College
Assioate Degree Of Science from Computer And Information Sciences
National Park College
Assoiate Degree from Liberal Arts And General Studies
Similar Profiles
Shawnika ToneyShawnika Toney
Administrative Assistant/Medical/Legal Specialist at Arkansas Dept. Of Human Services/DBHS/AR ST. HOSP.Administrative Assistant/Medical/Legal Specialist at Arkansas Dept. Of Human Services/DBHS/AR ST. HOSP.
CHLOE CRATERCHLOE CRATER
Program Administrator at Office of Legislative & Intergovernmental Affairs State of Arkansas (Department of Human Services)Program Administrator at Office of Legislative & Intergovernmental Affairs State of Arkansas (Department of Human Services)
Mckenzie BarryMckenzie Barry
HEART Program Intern at Dept. of Health and Human Services: State of UtahHEART Program Intern at Dept. of Health and Human Services: State of Utah