Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Janette Terrazas

Albuquerque

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Intake Coordinator

Interim HealthCare
10.2024 - Current
  • Coordinated patient intake processes, ensuring accurate information collection and documentation.
  • Trained new staff on intake procedures, contributing to a cohesive team environment.
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Verified insurance eligibility for patients, resolving discrepancies prior to treatment whenever possible.

Business Owner

Yaxeliahome llc
08.2023 - Current
  • Managing marketing and sales
  • Promoted products on multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives
  • Produced marketing videos to help businesses increase revenue.
  • Timely processing and shipping of online orders, building long-lasting relationships with clients through dedicated follow-up and problem-solving.
  • Contributed towards company growth by participating in trade shows and artisan fairs, showcasing unique products and attracting a diverse clientele.
  • Enhanced candle quality by utilizing precise measurements and implementing strict quality control measures.
  • Boosted revenue with targeted marketing campaigns and upselling techniques.

Operations Assistant and Medical Interpreter

IMED Services LLC
08.2023 - Current
  • Served as a medical interpreter for Spanish-speaking claimants during their Independent Medical Evaluations.
  • Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
  • Coordinated services for complex medical/ legal issues that require expertise of a wide variety of specialists and healthcare professionals
  • Prepared medical records to send to Doctors for Independent Medical Evaluations, Second Opinions, Record Reviews and Personal Injury cases
  • Served as a liaison between claimants and attorneys for Worker's Comp cases
  • Performed all receptionist duties including but not limited to, answering phones, checking in claimants, keeping records up to date, keeping company databases up to date, and ordering supplies
  • Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.

Human Resources Director

Providence Support Services
09.2022 - 06.2023
  • Administered workers' compensation program covering injured employees
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork
  • Managed all HR duties for one office location, hired/recruited for seven residential locations
  • Handled employee conflicts efficiently while following all company procedures
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on the basis of merit and relevance with job
  • Worked with department managers to assess needs
  • Developed user-friendly employee handbook for easier updating and maintenance
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details
  • Managed Advertising accounts/set up interviews and interviewed all candidates
  • Managed all Benefits and Benefits Programs
  • Worked with Benefits Advisor/Broker and Account Executive to implement the best benefits packages and benefits programs for employees
  • Enrolled staff in benefit and compensation programs (EAP, Telehealth)
  • Accurate administration of all benefits and retirement programs
  • Oversaw open enrollment process for over 50 employees
  • Perform quality checks of benefits-related data
  • Completed Payroll and 401k
  • Gathered information on hours worked by each member of staff for over 50 employees
  • Addressing issues and questions regarding payroll/ solving discrepancies
  • Oversaw overtime, deductions, bonuses, etc
  • Processing and issuing W-2 forms
  • Upkeep of payroll records by entering any changes to employee benefits, compensation, exemptions, deductions
  • Process and monitor garnishment orders
  • Ensure compliance with federal, state, and local tax laws
  • Preparing paychecks to ensure all employees are paid on time and correctly.

HR Assistant

Providence Support Services
08.2018 - 09.2022
  • Handled sensitive and confidential employee information with complete discretion
  • Processed onboarding paperwork for new hires and rehires
  • Processed employee status changes, keeping human resources systems and employee records up to date
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork
  • Prepared and posted job openings to appropriate job sites and newspapers
  • Conducted job applicant background checks in accordance with policy and procedures
  • Created, organized, and maintained employee personnel files to keep sensitive data secure
  • Conducted employment verification and background investigation to facilitate hiring process
  • Initialized background checks for potential new hires
  • Organized and attended hiring events and participated in job fairs to network with potential candidates.

Teller for ATM With Teller Assist

Bank of America
05.2015 - 03.2016
  • Offered every customer an exceptional service level by remaining friendly and professional during every transaction
  • Resolved problems or discrepancies concerning customers' accounts
  • Verified amounts and integrity of every check or funds transfer
  • Cashed checks, applied payments, helped with deposits and withdrawals
  • Upgrade accounts and promote additional products on every transaction
  • Catch acts of fraud using false checks and ID's, etc
  • Appear presentable and nice on every call
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products
  • Maintained confidentiality of bank records and client information.

Cashier

Kohls Department Store
09.2014 - 05.2015
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Accepted cash and credit card payments, issued receipts, and provided change
  • Answered customer questions and provided store information
  • Collected payments and provided accurate change
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks
  • Provided information on credit terms and conditions
  • Greeted each customer and helped in finding requested items, helping boost customer satisfaction and retention
  • Opened Lines of Credit for Kohl's Shoppers.

Cashier & Line Cook

Blake's Lotaburger LLC
03.2013 - 03.2015
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Accepted cash and credit card payments, issued receipts, and provided change
  • Answered customer questions and provided store information
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Cooked multiple orders simultaneously during busy periods
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate
  • Kept stations stocked and ready for use to maximize productivity
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware
  • Followed proper food handling methods and maintained correct temperature of food products.

Education

Certificate of Qualification - Medical Interpreter

ALTA
07.2024

Associates Degree in Psychology -

CNM
01.2015

Skills

  • Spanish Language Fluency
  • Medical Terminology
  • Performance Management Systems
  • Hiring and Firing
  • Recruitment, and Onboarding
  • Employment Record Verification
  • Background Checks
  • Translation Interpretation Services
  • Upbeat and Positive Personality
  • Customer Service
  • Multitasking and Prioritization
  • Data Entry and Maintenance
  • Attention to Detail
  • Multilingual marketing
  • Medical Records Management
  • E-commerce management

Certification


  • Medical Interpreter Certificate- ALTA

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Intake Coordinator

Interim HealthCare
10.2024 - Current

Business Owner

Yaxeliahome llc
08.2023 - Current

Operations Assistant and Medical Interpreter

IMED Services LLC
08.2023 - Current

Human Resources Director

Providence Support Services
09.2022 - 06.2023

HR Assistant

Providence Support Services
08.2018 - 09.2022

Teller for ATM With Teller Assist

Bank of America
05.2015 - 03.2016

Cashier

Kohls Department Store
09.2014 - 05.2015

Cashier & Line Cook

Blake's Lotaburger LLC
03.2013 - 03.2015

Associates Degree in Psychology -

CNM

Certificate of Qualification - Medical Interpreter

ALTA

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