Summary
Overview
Work History
Education
Skills
Timeline
Generic

JANETTE WILLIAMS

Greenacres,WA

Summary

Assistant Manager/Front office Support/Phlebotomist Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Learns and adapts quickly to company needs and policies.

Overview

19
19
years of professional experience

Work History

Patient Care Coordinator

Providence
03.2021 - Current
    • Coordinated patient schedules and appointments to optimize clinic workflow and enhance patient satisfaction.
    • Developed and implemented patient care plans in collaboration with medical teams to ensure comprehensive treatment.
    • Managed patient communications, addressing inquiries and concerns with empathy and efficiency.
    • Trained new staff on operational procedures and best practices for patient care coordination.
    • Facilitated communication between patients and healthcare providers to streamline information flow.
    • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
    • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
    • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Assistant Manager

CSL Plasma
05.2006 - 11.2020
  • Coordinated employee schedules to provide adequate coverage according to business demands.
  • Phlebotomy
  • Customer service
  • All office functions (email, faxing, scanning, phone etiquette)
  • Helped senior managers run smooth operations by independently handling day-to-day requirements.
  • Supported budget development and forecasting with cost-saving measures and revenue enhancements.
  • Reconciled Employee time clock punches/Time off requests and submitted to payroll
  • Worked collaboratively with Senior Management and HR in dealing with Employee issues (Behavior/attendance)
  • Interviewing of new employee candidates
  • Performed new hire orientation
  • Created and Implemented a Phlebotomy Program to help and guide new phlebotomist's to provide better proficiency and yield

Education

Some College (No Degree) - Medical Assisting

Carrington College (Apollo)
Spokane Valley, WA

Certified Nurses Assistant - Medical Assisting

Whatcom Community College
Bellingham, WA
10.1999

Skills

  • Phlebotomy
  • Reception/front desk and all office functions
  • Payroll
  • Inventory
  • Time and Quality management
  • MS, Word, Excel
  • Scheduling
  • Customer Service
  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Patient care coordination
  • Patient confidentiality
  • Verbal and written communication
  • Medical terminology
  • Patient records management
  • Patient documentation
  • Patient registration
  • Office administration
  • Payment collection
  • Patient flow management

Timeline

Patient Care Coordinator

Providence
03.2021 - Current

Assistant Manager

CSL Plasma
05.2006 - 11.2020

Some College (No Degree) - Medical Assisting

Carrington College (Apollo)

Certified Nurses Assistant - Medical Assisting

Whatcom Community College

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