Janette Ybarra
San Antonio,TX
Summary
Proven track record in enhancing patient satisfaction and streamlining operations at University Health, leveraging skills in patient registration and customer relationship management. Expert in medical insurance verifications with a knack for fostering collaborative environments, significantly improving service delivery and efficiency. Demonstrates punctuality and dedication, ensuring confidentiality and compliance with HIPAA regulations.
Overview
6
6
years of professional experience
Work History
Financial Services Representative
University Health
01.2023 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Handles, counts and maintains records of cash. Accepts and records payment. Makes change. Prepares bank deposits and performs other related clerical office duties. Maintains good guest and working relations.
Registration Access Specialist
University Health
08.2020 - 01.2023
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Leveraged knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
- Enhanced data accuracy in patient records through meticulous documentation of access-related information.
- Developed training materials for new Access Specialists, contributing to a more consistent onboarding experience.
- Assisted patients in navigating complex insurance plans, helping them maximize their benefits and minimize out-of-pocket expenses.
- Conducted regular audits of electronic health records, ensuring that all required documentation was up-to-date and accurate.
- Efficiently managed waiting lists for services with limited availability by prioritizing cases based on urgency and need.
- Improved client access to resources by implementing efficient scheduling and appointment systems.
- Coordinated seamless transitions between different levels of care within the organization by maintaining open communication channels among all stakeholders involved in the process.
- Educated clients about available services offered at the facility, tailoring recommendations based on individual needs.
- Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
- Facilitated communication between providers, patients, and insurance companies to resolve any issues related to coverage or authorization requests effectively.
- Addressed concerns raised by patients or caregivers promptly, fostering strong relationships built on trust and mutual respect.
- Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Medical Equipment Technician
Covenant Hospital
01.2018 - 04.2019
- Contributed to team success by sharing knowledge with colleagues, fostering a collaborative work environment that improved overall performance and results.
- Streamlined communication between departments by serving as a liaison between clinical staff and engineering teams regarding medical equipment matters.
- Increased patient satisfaction by promptly addressing medical equipment concerns and providing solutions to meet their needs.
- Enhanced hospital efficiency with timely troubleshooting and repair of malfunctioning equipment.
Education
No Degree - Nursing
West Texas A&M University
Canyon, TXSkills
- Financial Services
- Customer Relationship Management
- Patient documentation
- Patient Registration
- Medical insurance
- Insurance Authorizations
- Insurance Verification
- Document filing
- Medical Terminology
- Network configuration
- Maintaining records
- Punctual and Hardworking
- Registration and Scheduling
- Patient Education
- Insurance verifying
Timeline
Financial Services Representative
University Health
01.2023 - Current
Registration Access Specialist
University Health
08.2020 - 01.2023
Medical Equipment Technician
Covenant Hospital
01.2018 - 04.2019
No Degree - Nursing
West Texas A&M University