JANETTE A. MILAM
El Paso
Summary
Detail-oriented professional with a strong background in timekeeping and data entry. Skilled in identifying and correcting discrepancies, utilizing Maximo and Excel to ensure accurate records. Ready to contribute to operational efficiency and team success.
Overview
13
13
years of professional experience
Work History
WORK CONTROL SPECIALIST
PRIDE Industries
Fort Bliss
12.2024 - Current
- Manually enter L&E into Maximo program
- Identify and correct timekeeping Erros and shop discrepancies
- File L&E by shop
- Locate L&E's as requested
- Log corrections, shop discrepancies, L&E's requested into Excel spreadsheet's
- Scan and download L&E's to Share Point
- Manage timekeeping email with prompt response
- Training in Auto time
- Work effectively with other team members and shop supervisors
Care Coordinator
Complete Care Partners
El Paso
11.2023 - 08.2024
- Coordinated care plans with healthcare providers and families for patient support.
- Assisted patients in navigating healthcare services and resources effectively.
- Managed scheduling of appointments and follow-up visits for patients.
- Monthly follow up calls to assist in refilling medications and scheduling appointments
- Monitored patient progress and reported changes to healthcare professionals promptly.
- Updated EMS charts
- Educated clients on available resources and services within their communities.
- Responded promptly to inquiries from patients regarding their care plans.
- Scheduled appointments for clients with appropriate medical specialists.
PBX/Communications Operator
Hospitals Of Providence
El Paso
11.2020 - 11.2023
- Operated multi-line phone systems to manage incoming calls and inquiries.
- Monitor alarm systems for the hospital and dispatch engineering security, fire department ,or local law enforcement as needed.
- Call in on call surgery/trauma team, MRI,Pacs,Bio med, and or doctors/specialty physician's for emergency cases
- Coordinated communication between medical staff and patients efficiently.
- Provided customer service over the telephone, responding to inquiries and requests in a professional manner.
- Trained new operators on communication protocols and procedures effectively.
- Search and proved patient information to health care professionals and family members
Phone Operator
Soho Communications
El Paso
03.2017 - 10.2020
- After hours answering service
- Page Physicians for after hour emergencies
- Trained new staff on communication protocols and company policies effectively.
- Conducted follow-up calls to ensure customer satisfaction after initial inquiries.
- Greeted callers and identified their needs quickly and accurately.
- Maintained a professional demeanor while handling customer/patient calls.
- Dispatch assigned maintenance to emergency work orders reported by tenants or property managers
Office Clerk
State of New Mexico Human Services Department
Albuquerque
05.2012 - 11.2012
- Check and process recertifications, incoming mail and appointment letters for clients
- Assisted clients daily in filling out HSD applications
- Narrate interactions with clients which included answering inquires on HSD policies and seeking out answers for clients that pertain to the program
- Pull 50 plus cases per day for ISD case managers
- Answered phone calls in a professional manner and transferred calls accordingly.
Education
GED -
El Paso Community College
El Paso, TX05-2007
Skills
- Maximo program
- Proficient in Excel
- Training and mentoring
- Active listening
- Timekeeping accuracy
- Data logging
- Customer service
- Team collaboration
- SharePoint management
- Care coordination
- Patient navigation
- Attention to detail
- Problem solving
- Critical thinking
- Adaptable
- Organized
- Reliable
- Punctual
Languages
Spanish
Native/ Bilingual
Timeline
WORK CONTROL SPECIALIST
PRIDE Industries
12.2024 - Current
Care Coordinator
Complete Care Partners
11.2023 - 08.2024
PBX/Communications Operator
Hospitals Of Providence
11.2020 - 11.2023
Phone Operator
Soho Communications
03.2017 - 10.2020
Office Clerk
State of New Mexico Human Services Department
05.2012 - 11.2012
GED -
El Paso Community College
Similar Profiles
PORSCHUA TURNERPORSCHUA TURNER
Workforce Inclusion Employment Coach at PRIDE IndustriesWorkforce Inclusion Employment Coach at PRIDE Industries
Jackelyn RamirezJackelyn Ramirez
Custodial Supervisor at PRIDE IndustriesCustodial Supervisor at PRIDE Industries
Aisha StephensAisha Stephens
Grocery Stocker at Pride IndustriesGrocery Stocker at Pride Industries
Abigail BarcenasAbigail Barcenas
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing
Jesus CarrilloJesus Carrillo
Assistant Manager at First Convenience Bank of TexasAssistant Manager at First Convenience Bank of Texas