Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janette Stetson

Alburg,VT

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Inside Sales Representative

MRP Solutions
03.2020 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Quoted prices, credit terms and other bid specifications.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Served customers with knowledgeable, friendly support.
  • Fielded customer complaints and and assisted resolving issues and reaching mutual conclusions.
  • Developed and maintained strong working relationships with professionals.
  • Met existing customers to review current services and expand sales opportunities.

Customer Service Representative

Champlain Telephone Company
02.2014 - 03.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve service complaints.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved accounting concerns.

Education

High School Diploma -

Bellows Free Academy
Fairfax, VT
06.1994

Skills

  • Information Updates
  • Database Management
  • Product and Service Sales
  • Analytical Problem Solver
  • Constructive Feedback
  • Excel
  • Payment Processing
  • Relationship Development
  • Product Knowledge
  • Analytical Thinking
  • Google Chrome
  • Reading Comprehension
  • Phone and Email Etiquette
  • Interpersonal Communications
  • Service Prioritization
  • Verbal and Written Communication
  • Overcoming Objections
  • Order Management
  • Cash Register Operations
  • Transportation Logistics
  • Time Management
  • Credit and Debt Card Processing
  • Data Entry
  • Exceptional Customer Service

Timeline

Inside Sales Representative

MRP Solutions
03.2020 - Current

Customer Service Representative

Champlain Telephone Company
02.2014 - 03.2020

High School Diploma -

Bellows Free Academy

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Janette Stetson