Janett L. Ramos
Queens,NY
Summary
Results-focused Administrator with over 15 years of success in coordinating routine business operations. Proven track record in maximizing efficiency, minimizing costs, providing exceptional administrative support, and amplifying staff output. Brings excellent leadership, communication, time management, and customer service skills.
Overview
23
23
years of professional experience
Work History
Acting Director/ LIRR Medical Facility
MTA, LONG ISLAND RAIL ROAD
LONG ISLAND, NY
11.2017 - Current
- Responsible for handling the LIRR’s drug and alcohol testing program in compliance with related federal (FRA and FMCSA) regulations while serving as the LIRR’s alternate Designated Employer Representative (DER) for the FRA
- Managing the LIRR OHS Medical Facility operations and staff to ensure services are provided to employees in a fair, consistent, equitable, cost-effective manner and are consistent with policy, procedures, labor agreements, and applicable laws
- Managing LIRR response to COVID-19 pandemic, including development and implementation of procedures, direction of LIRR HR and MTA OHS staff; manage and mentor four contingent employees
- Act as the Reasonable Accommodation coordinator for the LIRR
- Responsible for the oversight, assessment, and processing of employee requests; including reviewing the request and medical documentation, evaluating the feasibility of requests, and rendering decisions, while ensuring the interactive process is adhered to
- Partner and coordinate with OHS physicians
- Department leaders, Legal, Diversity, Labor Relations and others as needed throughout the process
- Responsible for handling the LIRR’s drug and alcohol testing program and compliance with related federal (FRA and FMCSA) regulations while serving as the LIRR’s alternate Designated Employer Representative (DER) for the FRA
- Handle the timely processing requests for medical information from the Railroad Retirement Board and MTA Pensions
- Coordinating, on a regular basis, with LIRR departments, Employee Assistance Program (EAP) staff, and operating department liaisons regarding drug and alcohol testing and all medical operations and procedures
- Develop procedures for existing and newly implemented processes; document such in writing
- Communicate and coordinate with LIRR management, employees, and union representatives regarding procedures, policies, requirements, and inquiries
- Assist the OHS Case Manager with the occupational and non-occupational injuries/illness of employees by hosting monthly meetings and liaising with all applicable parties (i.e., operating departments, HR, Claims, Safety, Legal, Labor Relations, etc.)
- Act as contact for federal and MTA audits on areas including drug and alcohol testing, accidents and lost time, and management of occupational healthcare services contracts
- Interact with Human Resources staff on a variety of issues including placement of employees with regard to disqualification and/or reasonable accommodation, scheduling of PAS, medical examinations, and drug tests, background investigations for DOT- covered employees, and retirement status
- Work closely with staff from Law, Claims, and Labor Relations departments, including Trial Officers, and respond to inquiries to assist in cases and investigations.
Step I Hearing Officer/ Labor Relations
MTA, NEW YORK CITY TRANSIT AUTHORITY
NEW YORK CITY, NY
01.2014 - 11.2017
- Under the direction of the Deputy Vice President, responsible for providing vital Labor Relations support to Department of
- Subway Management in the handling of Contract Grievance and Disciplinary matters
- Researched and obtained evidence necessary to support management’s position on issues raised by unions/employees
- Served as a Hearing Officer for Step I hearings; held pre-trials and settlement conferences on behalf of departmental management and coordinated the settlement of cases with union officials and management
- Investigated, analyzed, and recommended the resolution of employee disputes/complaints for represented employees
- Assisted in establishing and maintaining satisfactory labor-management relations to promote a positive working environment
- Trained with a Designated Employer Representative (DER) to receive information about drug testing results, pursuant to federal regulations and handle accordingly
- Served as a resource for departmental management on how to write concise and accurate disciplinary charges based upon the investigation and facts
- Analyzed evidence and applicable laws, regulations, policies, and precedent decisions to determine appropriate and permissible conclusions
- Prepared and distributed written Step I Grievance decisions.
Confidential Secretary
MTA, TRANSIT AUTHORITY
NEW YORK CITY
02.2008 - 01.2014
- The Vice President of Labor Relations
- Responsible for providing administrative and secretarial support to the Vice President of Labor Relations
- Managed the high volume, expeditious, processing of various vendor invoices; code and analyze accounts payable invoices for correct billing information; verify invoices for correct approval and proper allocation; respond to payment inquiries and contact vendors to correct discrepancies and discuss terms
- Produced all reports for month-end processing to ensure an accurate accounting of all invoices outstanding at month-end
- Responsible for scheduling Expedited Grievance and Discipline Arbitration Hearings; ensured that files are processed efficiently so that hearings can be adjudicated in a timely manner
- Served as liaison between the Vice President, subordinates, or unions, by transmitting directives, instructions and assignments and following up on the status of assignments
- Coordinated and facilitate the executive's calendar to arrange appointments, meetings, and conferences
- Responsible for collecting, analyzing, and interpreting data to create and prepare PowerPoint presentations for negotiations
- Devised and maintained extensive filing system and corresponding cross-referenced database.
Housing Assistant
New York City Housing Authority, NYCHA
New York, NY
04.2007 - 02.2008
- Served as a Representative for NYCHA in Termination of Tenancy proceedings
- Identified criteria for Termination of Tenancy
- Scheduled Administrative hearings and conferences
- Generated charges against tenants who were chronic rent delinquents and those who neglected to furnish the Authority with verification of family income
- Prepared legal documents, including Specification of Charges, Stipulations of Settlement and Defaults
- Gathered and analyzed data, such as statues, decisions, and legal articles
- Enforced NYCHA’s lease rules, regulations, and HUD guidelines.
Secretary IV
NEW YORK CITY HOUSING AUTHORITY
New York, NY
07.2006 - 04.2007
- Employment Division
- Provided administrative/secretarial support to the Chief of Labor & Employment Division
- Oversaw and directly supervised secretarial assignments within the division
- Reviewed and edited completed assignments for accuracy and compliance with assignment instructions
- Trained staff in all facets of word processing operations
- Created spreadsheets, composed correspondence, managed databases, and created reports for the Chief and direct reports
- Scheduled Administrative Trials with hearing officers, NYCHA attorneys, opposing counsel, witnesses & court reporters
- Maintained computer records in CLMS related to all cases, including initial entry, updates, and closings
- Prepared files for shipment to storage as appropriate
- Properly stored and maintained files within the office.
Secretary III
NEW YORK CITY HOUSING AUTHORITY
New York, NY
11.2000 - 07.2006
- Responsible for providing highly detailed and time sensitive administrative support to three Administrative Law Judges
- Established and maintained distinctive communication between the Law Department and Impartial Hearing Office
- Created reports, and documents using desktop publishing software and digital graphics
- Responsible for explaining complex rules, regulations, policies, and procedures to NYCHA tenants
- Provided administrative secretarial support for the department such as answering telephones, recording, and transmitting messages, managed internal and external mail, xeroxing, and faxing correspondence
- Composed, prepared, and ensured timely responses to a variety of routine written inquiries
- Reviewed, processed, and expedited tenant cases scheduled for placement on the Executive Board Calendar
- Trained new personnel on digital recording system, hearing room procedures and responsibilities.
Education
Master of Science - Business and Leadership
CUNY, School of Professional Studies
12.2016
Bachelor of Science - Business
CUNY, School of Professional Studies
06.2011
Skills
- Experience managing, administrating, and coordinating the Drug/alcohol program as required by Federal Law
- Experience dealing with labor unions and collective
- Bargaining agreements
- Reasonable Accommodation Coordinator
- Strong organization and analytical skills
- Effectively manage a staff
- Ability to work both independently and within a team
- High-pressure environment
- Expertise in all Windows operating systems, Microsoft Word
- PowerPoint, Access, Excel; PeopleSoft; Cority Applications; Smartsheet
- Excellent written and verbal communication skills
- Ability to multitask with attention to detail
- Strategic Planning
- Training and Coaching
- Policy Development
- Scheduling
- Customer Service Management
- Data Management
- Employee Development
- Invoicing and Billing
- Calendar Management
- Business Administration
- Project Management
- File and Data Retrieval Systems
Languages
Spanish
Limited
Timeline
Acting Director/ LIRR Medical Facility
MTA, LONG ISLAND RAIL ROAD
11.2017 - Current
Step I Hearing Officer/ Labor Relations
MTA, NEW YORK CITY TRANSIT AUTHORITY
01.2014 - 11.2017
Confidential Secretary
MTA, TRANSIT AUTHORITY
02.2008 - 01.2014
Housing Assistant
New York City Housing Authority, NYCHA
04.2007 - 02.2008
Secretary IV
NEW YORK CITY HOUSING AUTHORITY
07.2006 - 04.2007
Secretary III
NEW YORK CITY HOUSING AUTHORITY
11.2000 - 07.2006
Master of Science - Business and Leadership
CUNY, School of Professional Studies
Bachelor of Science - Business
CUNY, School of Professional Studies
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