Janettzy Rojas
Compton,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Amazon
Amazon
11.2022 - 05.2023
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Manager/Customer Service Representative
Toy R Us
02.2019 - 12.2021
- Supervised [Number] [Job Title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Representative
Ross
03.2021 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Hawthorne Math And Science Academy
Hawthorne, CA08.2016
Skills
- Active Listening
- Microsoft PowerPoint
- Verbal and Written Communication
- Spanish Speaking
Timeline
Amazon
Amazon
11.2022 - 05.2023
Customer Service Representative
Ross
03.2021 - 10.2021
Manager/Customer Service Representative
Toy R Us
02.2019 - 12.2021
High School Diploma -
Hawthorne Math And Science Academy
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