Janetzy Villa
Gypsum,CO
Summary
Currently, I am a full-time student working towards a Bachelor's degree in Human Services with a minor in Psychology. While I have acquired several years of experience in leadership and customer service, my primary focus is on fostering genuine human connections and personal development.
Overview
6
6
years of professional experience
Work History
Laundry Attendant
Self-employed
Avon, CO
06.2023 - Current
- Sort and distribute clean linens, towels, and other items to designated areas.
- Stock shelves with freshly laundered items in an orderly fashion.
- Keep the work area neat, clean, and organized at all times.
- Coordinate with housekeeping to meet laundry needs by preparing appropriate quantities.
- Provided support and guidance to colleagues and upper management to maintain a collaborative work environment.
Patient Access Representative
Vail Valley Surgery Center
Edwards, CO
09.2022 - 01.2023
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information following HIPAA regulations.
- Assisted internal departments when needed.
- Scanned documents into an electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
Shift Supervisor
Starbucks
Tempe, AZ
09.2018 - 06.2022
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Prepared, calibrated and monitored production to maintain optimal production levels and consistently achieve daily targets
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern
- Set overall vision and provided team leadership
- Maintained compliance with company policies, objectives and communication goals
- Responded to and resolved customer questions and concerns.
Education
Human Services - Psychology
Colorado Mountain College
Edwards, CO05-2025
High School Diploma -
Eagle Valley High School
01.2019
Human Services -
Arizona State University
Tempe, AZSkills
- Leadership
- Training and Development
- Conflict & Complaint Resolution
- Team Collaboration
- Strategic Planning
- Financial Management
- Exceptional customer service
- Friendly and outgoing
- Fluent in Spanish
- Relationship Building
- Continuous Improvement
- Policy Enforcement
Languages
- English
- Spanish
Accomplishments
- Seal of Biliteracy in Spanish awarded by Eagle County back in 2019
- Made it on the Dean's Honors list at Colorado Mountain College- Fall of 2023 and Spring of 2024.
Languages
Spanish
Professional
Affiliations
I enjoy outdoor activities that include hiking, biking, snowboarding, etc. I also enjoy photography.
Timeline
Laundry Attendant
Self-employed
06.2023 - Current
Patient Access Representative
Vail Valley Surgery Center
09.2022 - 01.2023
Shift Supervisor
Starbucks
09.2018 - 06.2022
Human Services - Psychology
Colorado Mountain College
High School Diploma -
Eagle Valley High School
Human Services -
Arizona State University