Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Background in clinic and hospital environments.
Overview
12
12
years of professional experience
Work History
Care Manager - DSNP Program
Blue Cross Blue Shield of New Jersey
06.2022 - 12.2024
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Educated clients and families on community resources, treatment options and health care services to better manage conditions.
Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Improved patient outcomes by coordinating comprehensive pharmacy care plans and medication therapy management.
Developed interdisciplinary care plans to ensure comprehensive treatment for patients.
Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
Maintained care roster of 200 members
Performed assessments and evaluations on members
Licensed Practical Nurse
Bonnie Brae
01.2020 - 05.2021
Performed routine evaluations of each patient's status, needs and preferences.
Obtained patient vital signs and input/output measurements from inpatients.
Assisted with admissions, appointments, transfers and discharges.
Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
Administered medication and treatments to patients to observe and record responses.
Performed patient assessments to monitor expected response to medications and altering treatment plans.
Explained useful coping methods to relieve depression and anxiety.
Peer Support Coordinator
Family Support Organization
07.2016 - 01.2020
Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
Scheduled appointments and meetings for director and 10-member team.
Coached employees through day-to-day work and complex problems.
Tracked and documented metrics, and evaluated trends.
Prepared employee schedules for maximum coverage during key hours.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established and updated work schedules to account for changing staff levels and expected workloads.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Completed bi-weekly payroll for 10 employees.
Supervised 10 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Medical Logistics Specialit
Army
05.2013 - 01.2018
Requisitioned materials to restock inventory and obtain goods for Hospital production.
Conducted site visits and records reviews to investigate violations of planning regulations and ordinances and notified proper authorities of findings.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Maintained energy and enthusiasm in fast-paced environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior IT Project coordinator at Horizon Blue Cross Blue Shield of New JerseySenior IT Project coordinator at Horizon Blue Cross Blue Shield of New Jersey