Summary
Overview
Work History
Education
Skills
Timeline
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JANEVE TRIMINO

Miami,FL

Summary

Highly motivated professional with over 18 years of customer service experience. Seeking to secure a challenging position in a reputable organization to expand learnings, knowledge, and skills.

Overview

7
7
years of professional experience

Work History

Paralegal

Kristin J. Orbegozo, P.A.
06.2021 - Current
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Edited and proofread legal documents to verify accuracy.
  • Managed over 50 calls a day.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Conducted detailed client intakes and entered information into company database.
  • Prepared legal briefs, motions, and pleadings.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
  • Collaborated with attorneys to develop strategies for each case.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.

Property Manager

Villa Blanca Estates
09.2019 - 05.2021
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Monitoring real estate income and expenditure, as well as collecting payments.
  • Overseeing maintenance workers, cleaning crews, contractors, and groundskeepers.
  • Promoting the estate's businesses through marketing channels such as social media.
  • Increased sales by 20%.

Customer Service Representative

AT&T
01.2017 - 03.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Bachelor of Arts - Legal Studies

Purdue University
Indianapolis, IN
09.2024

Certified - Medical Assisting

MedVance Institute
Miami, FL
06.2011

High School Diploma -

Sunset Senior High School
Miami, FL
06.2005

Skills

  • Strong interpersonal and communication skills
  • Honest and patient
  • Highly responsible and reliable
  • Proficient in Time Matters, Excel, Microsoft Office, and Adobe
  • Legal research and investigation skills
  • Persistence and determination
  • Strong attention to detail
  • Sales Demoing
  • Negotiating
  • Proactive
  • Ability to multitask
  • Expertise in organization Maintaining personal networks

Timeline

Paralegal

Kristin J. Orbegozo, P.A.
06.2021 - Current

Property Manager

Villa Blanca Estates
09.2019 - 05.2021

Customer Service Representative

AT&T
01.2017 - 03.2019

Bachelor of Arts - Legal Studies

Purdue University

Certified - Medical Assisting

MedVance Institute

High School Diploma -

Sunset Senior High School

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JANEVE TRIMINO