Janey Bligen
Knightdale,US
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Enrollment Specialist
K12
07.2024 - Current
- Process applications accurately, gathering necessary documents for seamless enrollment
- Streamlined enrollment process by implementing data-driven strategies, resulting in faster application processing and improved compliance with legal requirements
- Fostered cross-departmental partnerships to enhance enrollment procedures, leading to a more cohesive and efficient student onboarding experience
- Meticulously verified student and guardian information, ensuring accuracy in eligibility assessments and maintaining high standards of data integrity
- Provided comprehensive assistance to resolve enrollment discrepancies, enhancing student satisfaction and minimizing potential conflicts in the process
- Understood and thoroughly explained services provided to customers and potential customers.
- Generated leads through cold-calling, networking and other outreach methods.
Customer Service Representative
H&R Block
09.2023 - 06.2024
- Assisted clients with their tax refund, providing return dates and status
- Guided clients through complex tax software, offering patient support and clear explanations to ensure successful return filings and positive user experiences
- Resolved complex software issues through co-browsing, enhancing client satisfaction
- Utilized Salesforce for detailed call documentation, and improving data accuracy
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained high volumes, Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
Medical Records Retrieval
Ciox Health
08.2021 - 08.2023
- Optimized chart retrieval scheduling, significantly improving efficiency and meeting project deadlines consistently
- Maintained meticulous documentation in OPM, ensuring seamless tracking of scheduling commitments and special requests
- Developed positive rapport with site contacts, serving as customer service point of contact and facilitating smooth communication
- Verified demographic data for medical provider locations with precision
- Executed thorough record requests from hospitals and physician offices, ensuring data integrity
- Facilitated effective communication between stakeholders in record retrieval process
- Processed medical records requests from outside providers according to facility, state, and federal law.
Customer Service
Home Depot
07.2015 - 03.2020
- Maintained meticulous cash drawer accuracy, ensuring precise financial records and contributing to seamless end-of-shift reconciliations
- Proactively identified and addressed customer needs on the sales floor, enhancing shopping experiences and fostering customer loyalty
- Coordinated with team members to ensure consistent product availability, optimizing store layout and replenishment strategies
- Mentored new team members on customer service protocols and store policies
- Assisted in resolving escalated customer issues with empathy and professionalism
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Lead
Lady Foot Locker
04.2013 - 05.2015
- Drove sales growth and enhanced customer experience through expert product knowledge and trend awareness, resulting in improved inventory accuracy and operational efficiency
- Managed key holder responsibilities, including store opening and closing procedures, while maintaining rigorous inventory control and stock organization protocols
- Leveraged sales reports to identify opportunities for performance enhancement, implementing strategies that boosted sales effectiveness and customer satisfaction
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Attended monthly sales meetings and quarterly sales trainings.
Education
HUMAN SERVICES TECHNOLOGY -
Wake Tech Community College
01.2026
MEDICAL ASSISTANCE - undefined
Hunter Business School
08.2021
HIGH SCHOOL DIPLOMA - undefined
Pulse High School
06.2010
Skills
- Medical Terminology
- Complaint Resolution
- Microsoft Excel
- Microsoft Word
- Sales
- Inventory Management
- Problem Solving
- Data Entry
- Salesforce
- Excellent phone demeanor
- Marketing
- Client relationship building
- Data entry skills
- Time management proficiency
- Telephone and email skills
Timeline
Enrollment Specialist
K12
07.2024 - Current
Customer Service Representative
H&R Block
09.2023 - 06.2024
Medical Records Retrieval
Ciox Health
08.2021 - 08.2023
Customer Service
Home Depot
07.2015 - 03.2020
Sales Lead
Lady Foot Locker
04.2013 - 05.2015
MEDICAL ASSISTANCE - undefined
Hunter Business School
HIGH SCHOOL DIPLOMA - undefined
Pulse High School
HUMAN SERVICES TECHNOLOGY -
Wake Tech Community College
Similar Profiles
Caitlyn OtteCaitlyn Otte
Special Education Teacher at K12Special Education Teacher at K12
Markita LaidleyMarkita Laidley
Online Enrollment Specialist at K12Online Enrollment Specialist at K12
Tina FleetwoodTina Fleetwood
School Counselor at K12School Counselor at K12